Solutions | By Service | Change Management
Unplanned changes are the most common cause of service disruption. Yet, the legacy vendors continue to make change management difficult to accomplish. The best IT thinkers searched for a better way to transform IT - to keep from stepping on their own toes. They found ServiceNow.
Stop stepping on your own toes
With ServiceNow ITIL Change Management, you get an intuitive change calendar, high-volume risk calculator, and collision detection. Built on the same platform with the CMDB, Discovery, and release management, these processes all work together to create a closed-loop change management system.
But for IT 3.0, that's not enough. ServiceNow provides groundbreaking technology that improves communication across silos with social IT chat and live feed collaboration built into the change management system. With ServiceNow, you can create virtual chat rooms for emergency change approvals or on-the-fly change advisory board (CAB) meetings. Because change and release management sit on a common ServiceNow platform, the user interface is familiar and usable. Your entire IT staff will be working together better to reduce unapproved changes. The result is fewer unplanned service disruptions, higher customer satisfaction, and overall improvement to the reputation of IT.