Solutions | By Service | Configuration Management
The modern enterprise is powered by IT, so visibility into the IT infrastructure is mission- critical. This sought-after visibility, however, is remarkably elusive. IT infrastructure continues to grow and become more complex, especially with the proliferation of hardware, software, appliances, virtual machines, cloud services, and mobile devices, making visibility into that infrastructure a constantly moving target. For IT to gain this visibility, it faces the challenge of consolidating, maintaining, and understanding complex data. IT must first consolidate disparate configuration item (CI) data into a single configuration management database (CMDB), taking into account unknown CIs, inconsistent data quality, and ill-defined relationships. IT must then regularly maintain this complex data for accuracy. Finally, IT must be able to make sense of this complex data so that it can be used to drive business decisions and services. In general, CMDB projects have a reputation for failed starts, lengthy implementations, and ongoing maintenance challenges – often resulting in limited business value and lots of unrewarded effort.
The ServiceNow Configuration Management application is an easy-to-use, cloud-based CMDB that serves as a single system of record for all applications and processes built on the ServiceNow Service Automation Platform as well as infrastructure data. It features a single data model with easy, accurate data acquisition through agentless auto-discovery of known and unknown CIs, existing integrations to third-party data sources, and additional integrations using web services or other methods. Built-in data reconciliation and normalization features ensure consistently accurate and useful data. IT CMDB data certification enables IT to maintain data integrity within the single system of record by federating data administration through workflow, escalations, and scheduling. Data visualization turns complex data into clear, actionable information, providing context around the relationships between configuration items and business services, as well as in-flight and historical incidents, problems, and changes. Reporting is fully integrated with all data and tables and easily customizable. Built on a single platform, the ServiceNow CMDB is automatically integrated with all features, processes, and applications built on the ServiceNow platform. Forward-thinking IT professionals seeking to implement a single system of record use the ServiceNow CMDB to bring visibility to their IT infrastructure, so they can focus their attention on making fact-based decisions and providing business-critical IT services that power the enterprise.