Solutions | By Service | CMDB and CMS
In the legacy world, the configuration management database (CMDB) or the configuration management system (CMS) is often viewed as a necessary evil. CMDB projects have a reputation for failed starts, lengthy implementations, and ongoing maintenance challenges that result in limited business value and lots of unrewarding work. The best IT thinkers have found a better way with ServiceNow.
CMDB as the foundation of successful IT
The CMDB is essential for world-class IT. That's why the best IT thinkers trust ServiceNow for project success.
Streamline your CMDB implementation and ongoing maintenance by using ServiceNow Discovery to automatically populate the CMDB as well as the relationships between configuration items (CIs). Or, use our existing integrations to third-party data sources or create your own integrations through web services. Our built-in data reconciliation and normalization tools and data certification feature ensure accurate and useful data. CMDB data certification federates data administration through workflow, escalations, and scheduling to ensure data integrity within your single system of record.
ServiceNow CMDB service modeling simplifies the management of CIs and services across all ITIL processes. Additionally, those CIs and processes now have a voice, allowing them to communicate through ServiceNow Live to inform your user community of outages. Its the world's first social CMDB!
You can manage IT costs though an intuitive application directly linked to each CI in the CMDB. You can even use social IT tools to create a chat room about an incident, record the chat activity, and receive notifications when the incident record changes.
ServiceNow lets you implement and maintain your CMDB your way. Just ask our customers.