Work at Lightspeed

Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Everyday thousands of customer requests, IT incidents, HR cases, and security alerts are following their own paths moving back and forth between people, machines, and departments. Unstructured. Undocumented. Unimproved for years. With the ServiceNow System of Action, you can replace these unstructured work patterns of the past with intelligent and automated workflows of the future creating a smarter, more connected enterprise.


Now any employee, customer, and connected device can easily make requests on a single cloud platform. Teams working on those requests can assign and prioritize, collaborate, get down to root cause issues, and drive action. Your employees are energized, your service levels improve, and you deliver game‑changing economics.

Solutions for the Entire Enterprise

Swiss RE


IT can increase agility and lower costs by consolidating legacy tools into a modern, easy‑to‑use service management solution in the cloud.

Security Operations

Security can collaborate with IT to resolve real threats fast—using a structured response engine to prioritize and resolve incidents based on service impact.

Seton Hall University


Customer Service

Customer service can drive case volume down and customer loyalty up—by assessing product service health in real time and working across departments to quickly remediate service issues.


HR can consumerize the employee service experience with self‑service portals and get the insights they need to continually improve service delivery.

Envision Healthcare

Stone Brewing Company

Building Business Apps

Any department can quickly build business applications to automate processes—with reusable components that help accelerate innovation.