SAN DIEGO, Calif. – Oct. 4, 2012 – ServiceNow, Inc. (NYSE:
NOW), a leading provider of cloud‑based services to automate
enterprise IT operations, today announced Addleshaw Goddard has
selected ServiceNow to automate IT service delivery for more than
1,250 staff in the UK and Singapore. The Addleshaw Goddard IT
department is using ServiceNow to improve service efficiency and
quality of customer experience whilst achieving significant cost savings.
Addleshaw Goddard is an international law firm and selected
ServiceNow after having already made the decision to transform its IT
services. The company was experiencing significant change and required
an IT platform that could meet the unique needs of the business,
rather than the business having to adapt to fit the technology. In
addition, its legacy help desk software was limited in scope and
costly to maintain and upgrade. After considering several options,
ServiceNow cloud services met all of Addleshaw Goddard's requirements.
"ServiceNow is a perfect complement to our IT transformation
efforts," said John Whitlow, Addleshaw Goddard Head of IT.
"To evolve IT we needed a cohesive platform for efficient process
automation and ServiceNow delivered. The implementation exceeded our
expectations and user adoption has been straightforward. Staff
feedback has been extremely positive."
The transition to ServiceNow was completed in six weeks and included
incident and problem management and a configuration management
database (CMDB). This was record time for an Addleshaw Goddard
implementation. The intuitive ServiceNow user interface required
minimal training and resulted in rapid, easy adoption throughout the department.
ServiceNow is now helping Addleshaw Goddard eliminate costs, create
efficiency and improve customer service through improved IT resource
capacity planning across the business.
ServiceNow is a leading provider of cloud‑based services that
automate enterprise IT operations. We focus on transforming enterprise
IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy
our service to create a single system of record for enterprise IT,
lower operational costs and enhance efficiency. Additionally, our
customers use our extensible platform to build custom applications for
automating activities unique to their business requirements. For more
information visit http://www.servicenow.com.
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other brand and product names are trademarks or registered trademarks
of their respective holders.