SAN DIEGO – June 25, 2013 – ServiceNow (NYSE: NOW), the
enterprise IT cloud company, today announced that Biffa has deployed
ServiceNow software‑as‑a‑service to automate IT
processes, enable employee self‑service and provide detailed reporting
to the business.
Biffa is the
U.K.'s leading nationwide integrated waste management business that
provides waste collection, treatment, recycling and recovery services.
The company's IT team needed to extract reliable and accurate data
in a timely manner in order to analyze departmental performance and
report findings back to key stakeholders. In addition, Biffa wanted to
provide self‑service for employees.
Working with Focus Group Europe, a ServiceNow partner, Biffa quickly
completed the integration and deployment of the ServiceNow IT Service
Automation Application Suite. Biffa is now successfully using
ServiceNow to automate and manage critical IT processes and identify
potential incidents early before they escalate. The company has also
enabled self‑service for its employees and automated request
management, which dramatically improves efficiency within IT.
"We value the Amazon.com‑type look and feel of ServiceNow
because it makes it easy for our employees to use and streamlines the
way IT manages requests," said Ed Boon, IT service delivery
manager, Biffa. "In addition, we now have the ability to track
faults and drill down for root cause analysis allowing the IT staff to
more quickly respond to incidents as they occur. As a result, we have
enhanced the reputation of the IT department as a business leading service."
Biffa's future plans include extending its use of ServiceNow to
automate processes across the enterprise including vendor management.
Automation and self‑service helps customers improve productivity and
deliver efficiencies across the enterprise," said Beth White,
chief marketing officer, ServiceNow. "As the enterprise IT cloud
company, ServiceNow is leading the market in enabling businesses to
transform their service delivery."
ServiceNow is the enterprise IT cloud company. We focus on
transforming enterprise IT by automating and standardizing business
processes and consolidating IT across the global enterprise.
Organizations deploy our service to create a single system of record
for enterprise IT, lower operational costs and enhance efficiency.
Additionally, our customers use our extensible platform to build
custom applications for automating activities unique to their business
requirements. For more information, visit www.servicenow.com.
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