DALLAS – itSMF FUSION 09 ‑ Sept. 22, 2009 ‑ Service‑now.com,
the pioneer of modern SaaS for IT service automation, today
announced Tulare County, Calif. successfully reorganized disparate IT
organizations, ITSM processes and tools to help conserve public funds
and improve IT service delivery to county employees and residents.
Tulare County set out to rebuild its IT service program in early
2008 before the onset of the California budget crisis. Tulare County
chose modern SaaS from Service‑now.com to replace the cost and
inefficiencies of two legacy IT service management tools. They no
longer spend time and tens of thousands of dollars every year hosting
ITSM applications, owning and maintaining servers or dealing with
expensive application upgrades.
Service‑now.com is now being used by more than 100 Tulare County IT
professionals to automate IT services, including incident, problem and
management, and service
catalog, for more than 4000 county employees and almost 400,000
Lee Root, Tulare County support services manager, said, "We
needed a facelift for the IT department that reflected our
organizational transformation. After considering many of the legacy
ITSM tools, we determined Service‑now.com was the best fit for its
breadth and depth of functionality, ease of use and low cost of
ownership. The flexibility and capability of the Service‑now.com
service catalog first grabbed our attention as we knew it would often
be the customer's first impression of our new IT service program."
The success of this project has created significant additional
demand for the services of Tulare County's IT organization. Various
county agencies and other non‑IT county organizations, including
facilities and telecommunications, are now using or requesting use of
shared services built on the Service‑now.com platform.
Tulare County quickly and easily integrated Service‑now.com with
existing management applications like Novell Zenworks, RightAnswers
and a home‑grown time keeping system.
Nashco Consulting assisted Tulare County in its IT transformation
and is a Service‑now.com partner. Ken Stainsby, Nashco Consulting
president, said, "We helped Tulare County improve their IT
service processes and jump into a much more nimble and modern ITSM
application. By switching to Service‑now.com, Tulare County is saving
time and money by eliminating application upgrades and hosting
requirements typical of any legacy software application."
Service‑now.com enterprise IT service automation software combines
ITIL v3 process support, software‑as‑a‑service
(SaaS) delivery, and modern Web functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
Luddy, former CTO of Peregrine Systems and Remedy. The company is
based in Solana Beach, Calif. and has 300 large customers worldwide.
For more information, please visit http://www.service‑now.com/.