CompuCom Systems and Service-now.com to Deliver Integrated ITSM On-Demand Services

Infrastructure‑as‑a‑service solution provides new level of variability and scalability for clients

Sept. 8, 2008 ‑ itSMF USA Fusion 08 – SAN FRANCISCO

Service‑now.com, the pioneer of on‑demand IT service management software, with CompuCom Systems, Inc., a leading IT outsourcing company, today announced a strategic partnership to deliver Web 2.0‑based IT service management technology through efficient implementation and outsourcing services. Service‑now.com and CompuCom are leading the charge in promoting on‑demand IT service management, based on proven ITIL v2 and v3 processes, to help drive service consistency and automation across IT departments while reducing legacy client/server software implementation and management costs.

"As a leading IT outsourcing company, we deliver innovative technologies and services to drive greater business value from IT infrastructure," states John McKenna, Chief Strategy and Services Officer at CompuCom. "IT organizations are searching for new integrated infrastructure solutions that make ITIL v2, v3 process implementations easier and more effective and the Service‑now.com solution is a great example of an offering that meets these requirements. The solution provides CompuCom a platform to expand our Infrastructure‑ as‑a‑Service (IaaS) capabilities and leadership position. Our combined capabilities provide clients unprecedented variability and scalability needed during uncertain economic times."

"The Service‑now.com platform is changing the perception of IT management software," said Rob Luddy, Service‑now.com VP of sales. The platform provides:

  • Fastest implementations based on ITIL v3 guidance
  • Disruption‑free, effortless auto‑upgrades that preserve all customizations
  • Proven scalability for massive, global deployments
  • More than 30 integrations to third‑party systems and data sources
  • On‑demand flexibility, supporting hosted or on‑premise implementations
  • Lowest TCO

"This is a true partnership with CompuCom and we have demonstrable success in multiple accounts at the field level," added Rob Luddy. "Our customers are looking for solutions that deliver best‑of‑breed technology, quality and value. The CompuCom legacy of industry‑leading IT service expertise combined with Service‑now.com technology creates a solid foundation for IT and business efficiency."

Service‑now.com and CompuCom are sponsors of itSMF USA Fusion 08 in San Francisco, Sept. 7 – 13, and will exhibit at booths #1132 and #602 respectively. Service‑now.com, CompuCom and Service‑now.com customer sessions and panels include:

  • David Wehner, TIAA‑CREF, "Are You Ready – For A Change??," Tuesday, Sept. 9, 11:15, room 130
  • Mark Guy, Service‑now.com, "Service Management Champion of the Year in UK Shares Experience in Implementing ITIL Processes," Tuesday, Sept. 9, 11:15, room 120.
  • Tom Vetterani, CompuCom, "How to Overcome Unique ITSM Implementation Challenges Posed by a Global Organization," Tuesday, Sept. 9, 3:15, room 132
  • Susan Ryan, Blue Cross Blue Shield of Minnesota, "How Change Management Changed Management," Wednesday, Sept. 10, 11:15, room 130

About CompuCom Systems, Inc.

CompuCom is a leading IT outsourcing company that also provides application development, procurement and management of hardware and software. With more than 20 years of IT experience, CompuCom employs more than 11,000 highly skilled associates who have earned more than 53,000 industry certifications company‑wide. As experts in workplace services, CompuCom's unique Integrated Infrastructure Management (IIM) solution reduces costs, increases productivity and helps clients gain maximum value from information. For more information, visit www.CompuCom.com.

About Service‑now.com

Service‑now.com is the pioneer of on‑demand IT service management software. Service‑now.com integrates ITIL v3 processes, software‑as‑a‑service delivery, and Web 2.0 functionality to deliver a flexible, intuitive and self‑managing application. Service‑now.com was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company has more than 190 customers worldwide. For more information, please visit http://www.service‑now.com/.