SAN DIEGO – Feb. 11, 2010 ‑ Service‑now.com, the creators of
modern IT service management, today announced record
customer and revenue growth during the six months ended December 31,
2009. Service‑now.com recurring revenue increased by approximately 58
percent from June 30, 2009 to December 31, 2009 and increased
approximately 136 percent from December 31, 2008 to December 31, 2009.
Dramatic revenue growth for Service‑now.com was driven by demand for
modern IT service management, software‑as‑a‑service (SaaS) and a
common sense approach to enterprise IT service automation.
Fred Luddy, Service‑now.com CEO, said, "We set out to provide
the enterprise IT market with a simple yet powerful IT service
management application. This approach is validated every day by
hundreds of IT organizations that choose Service‑now.com over old
software. We will continue to provide a completely new ITSM experience through a passion for excellent service,
powerful simplicity, advanced functionality and easy delivery.
Service‑now.com is thriving and our future prospects are remarkable.
"Meanwhile, our legacy competitors recently acknowledged the
avalanche of momentum for this new standard of service management
application. They will further validate Service‑now.com as the leader
in modern IT service management as they attempt to replicate the
benefits of true SaaS."
Service‑now.com company highlights during the six months ended
December 31, 2009, include:
Added 78 new customers including four "Fortune 100"
Ahead of plan to double recurring revenue year over year
Cash‑flow positive for almost three years
More than 100 percent subscription renewal rate as customers add
Named the TechTarget SearchDataCenter.com Datacenter Product of
the Year for 2009 in the category of enterprise systems
Named an IDC Innovative Company to Watchv
Added EMEA sales and operations resources to meet significant
Now more than 365 customers and 94,000 IT professionals use
Service‑now.com to help provide better IT service to
almost five million end users around the world. Customers who selected
Service‑now.com for modern service management in the last six months
include Ascension Health, Associated Wholesale Grocers, Balfour
Beatty, British Council, Cameron International, Canwest, Career
Education Corp., Centrica, Chiquita Brands, CITEC, Colorado Springs
Utilities, Emory University, First American, FMC Corporation,
Foodstuffs Limited, Getronics, Great American Financial Resources,
Henry Ford Health System, International Securities Exchange, Intuit,
JDS Uniphase, Jefferson County Colorado, Key Energy Services, KGB,
Kimberly‑Clark, Lennox International, Logicalis, Mediterranean
Shipping Company, Morrison & Foerster, Motricity, National
Australia Bank, NetApp, Ohio State University, Patni Computer Systems,
Pepsi Americas, Perot Systems, ProBuild Holdings, PSEG, Queensland
Department of Public Works, Royal Bank of Scotland, Shaw
Communications, Smith International, Temple‑Inland, ThyssenKrupp Steel
USA, UCLA, Underwriters Laboratories, and the University of Birmingham.
The Service‑now.com modern approach to ITSM
is drastically different from legacy alternatives. Please join
Service‑now.com customers, employees and partners at Service‑now.com ITSM.NOW executive briefings,
Elephant IT Service Management Conference, or Knowledge10 to learn more.
Service‑now.com enterprise IT service management combines ITIL v3
process support, modern SaaS
delivery, and modern Web functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more
information, please visit http://www.service‑now.com/.