LONDON and SANTA CLARA, Calif. – July 15, 2014 – Diageo
(NYSE:DEO), the world's leading premium drinks business, has selected
ServiceNow® (NYSE:NOW), the enterprise IT cloud company, to transform
IT service management and delivery to over 30,000 employees, operating
in 180 countries.
“At Diageo, we are in the midst of a global IT transformation
initiative to improve service delivery while maximizing operational
and cost efficiencies,” said Brian Franz, chief information officer
and head of Global Business Services, Diageo. “We’ve chosen ServiceNow
as a system of record to automate our IT services and to deliver
better and faster service to our global base of employees and
partners. We are excited to establish a firm foundation to centralize
and automate the way IT and other global business services are delivered.”
Diageo is implementing the ServiceNow
IT Service Automation Suite to manage the work of IT, which
ensures complete visibility of services being requested of and being
provided by IT globally, supporting the company’s global footprint. As
part of its IT transformation, the company will also use ServiceNow
Orchestration, to automate IT tasks such as employee account
creation and access provisioning, supported by a ServiceNow
configuration management database.
In addition to the IT Service Automation Suite, Diageo is
HR Service Management as a portal to its Global HR
support organization and management tool for queries from its
worldwide employee base. Diageo’s initial implementation of ServiceNow
went live this month.
Diageo is the world's leading premium drinks business with an
outstanding collection of beverage alcohol brands across spirits, beer
and wine. These brands include Johnnie Walker, Crown Royal, JεB,
Windsor, Buchanan’s and Bushmills whiskies, Smirnoff, Cîroc and Ketel
One vodkas, Baileys, Captain Morgan, Tanqueray and Guinness.
Diageo is a global company, with its products sold in more than 180
countries around the world. The company is listed on both the New York
Stock Exchange (DEO) and the London Stock Exchange (DGE). For more
information about Diageo, its people, brands, and performance, visit
us at www.diageo.com. For our global resource that promotes
responsible drinking through the sharing of best practice tools,
information and initiatives, visit DRINKiQ.com.
Celebrating life, every day, everywhere.
ServiceNow is the enterprise IT cloud company. We transform IT by
automating and managing IT service relationships across the global
enterprise. Organizations deploy our service to create a single system
of record for IT and automate manual tasks, standardize processes and
consolidate legacy systems. Using our extensible platform, our
customers create custom applications and evolve the IT service model
to service domains inside and outside the enterprise. ServiceNow
transforms IT from the department of no to the department of now. For
more information, visit www.servicenow.com
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