SANTA CLARA, Calif. – Nov. 4, 2014 – ServiceNow (NYSE: NOW),
the enterprise IT cloud company, today announced that Electrolux, a
global leader in home appliances, is deploying ServiceNow to support a
worldwide service delivery transformation, standardizing services
through a central portal. As part of a corporate shift toward the
cloud, Electrolux will focus on driving adoption of ServiceNow across
the global enterprise.
Electrolux is a global leader in home appliances, developed with
deep consumer insight and in close collaboration with professional
users. The company sells more than 50 million products to customers in
more than 150 markets every year.
“Providing consistent global support by achieving high standards in
efficiency and offering employee self‑service access are pivotal
elements to our IT strategy,” said Marcus Claesson, chief information
officer for Electrolux. “With ServiceNow, our users will have a single
point of contact with IT regardless of their location, and IT will
have a single system to dramatically improve the service experience.”
Starting with the ServiceNow
IT Service Automation suite including Service Catalog, Incident
Management, Problem Management, Change Management and Knowledge
Management, Electrolux partnered with ServiceNow’s professional
services team to speed time‑to‑value. From start to finish, the
project took only nine months to go live.
ServiceNow is the enterprise IT cloud company. We transform IT by
automating and managing IT service relationships across the global
enterprise. Organizations deploy our service to create a single system
of record for IT and automate manual tasks, standardize processes and
consolidate legacy systems. Using our extensible platform, our
customers create custom applications and evolve the IT service model
to service domains inside and outside the enterprise. ServiceNow
transforms IT from the department of no to the department of now. For
more information, visit www.servicenow.com.
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