SAN DIEGO, CA ‑ April 5, 2012 ‑ ServiceNow, a leading provider
of cloud‑based services to automate enterprise IT operations, today
announced Enterprise Holdings uses ServiceNow cloud services for IT
service automation and to provide better end‑user support for
business‑critical technology services and applications.
Enterprise Holdings operates ‑‑ through its regional subsidiaries ‑‑
the Enterprise Rent‑A‑Car, National Car Rental and Alamo Rent A Car
brands. The Enterprise Holdings IT team recognized a need for more
agile and automated workflow across their global departments.
ServiceNow provides its customers with cloud services to help
consolidate and simplify IT through automation.
In March 2011, Enterprise Holdings began an IT
service management (ITSM) enhancement effort and turned to the
IT Infrastructure Library (ITIL) to guide process improvement. Within
four months, Enterprise Holdings was able to simplify process
complexity and automate process delivery using ServiceNow. Enterprise
Holdings found SaaS from ServiceNow allows its IT operations team to
scale globally on a modern IT operations management (ITOM) platform
without compromising its unique business processes.
"ServiceNow provides an intuitive tool that allows our IT teams
to work together towards a common goal," said Bill Tingle, Vice
President, Enterprise Holdings. "Our previous solution required
too much time and effort, with multiple change requests from our
employees. After working with multiple ITSM tools over the years, we
knew we had to upgrade to one with a better user experience. The power
and ease of SaaS from ServiceNow allows us to manage our systems while
supporting our unique ITIL‑based processes. We've found our solution,
and with the time saved, we've been able to focus on improving other
aspects of our business with IT resources."
The Enterprise Holdings IT organization now provides an easy‑to‑use
and transparent incident,
problem and change
management experience through the ServiceNow interface.
Additionally, Enterprise Holdings is able to deliver IT service
faster, amounting to significant time saved across the department and
an overall better experience for employees requesting help.
Enterprise Holdings also plans to implement more approachable IT
services through the use of ServiceNow for service
catalog and service request automation providing employee self
service and rapid access to IT services.
ServiceNow is a leading provider of cloud‑based services that
automate enterprise IT operations. We focus on transforming enterprise
IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy
our service to create a single system of record for enterprise IT,
lower operational costs and enhance efficiency. Additionally, our
customers use our extensible platform to build custom applications for
automating activities unique to their business requirements. For more
information visit http://www.service‑now.com.
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document, our website or other press releases or public statements
that are not currently available are subject to change at ServiceNow's
discretion and may not be delivered as planned or at all. Customers
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based upon services, features and functions that are currently available.
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