SAN DIEGO ‑ Mar 28, 2012 ‑ ServiceNow, a leading provider of
cloud‑based IT service automation, today announced it has named Eric Fisch, IT applications release manager at
Inc., as the latest ServiceNow IT Hero. The ServiceNow IT Hero
program recognizes the outstanding achievements of the people who
transform IT. Eric is recognized for using the flexibility and
scalability of ServiceNow cloud services to help manage the Equinix
data centers worldwide.
Equinix, Inc. (NASDAQ: EQIX) connects businesses with partners and
customers around the world through a global platform of high
performance data centers in 38 strategic markets across the Americas,
EMEA and the Asia‑Pacific regions. Eric redesigned and automated
worldwide Equinix incident and change management processes with a
global implementation of ServiceNow SaaS for IT service automation.
Eric used ServiceNow to create a strong, collaborative IT process
core and a framework for change
management. "Usually, the challenge with any new global
implementation lies in getting the international offices on board
because of an inherent resistance to change," said Eric.
"After day one of using ServiceNow, our teams across EMEA agreed
there was no going back. ServiceNow is now considered the best
application roll out in our company's history."
Change management is often a cumbersome, time‑consuming process.
Equinix was looking for a new solution that would allow the
organization to automate IT service management. After careful
evaluation, Equinix chose ServiceNow.
Before ServiceNow, Equinix managed incidents by email and legacy
systems, and the inability to differentiate incidents from service
requests, projects and changes caused workflow bottlenecks. ServiceNow
incident management, combined with native functionality like chat and
single‑click incident creation, helped to streamline service delivery
and accelerate problem resolution.
"The scalability of ServiceNow allows us to automate IT
processes and ensure system stability as demand for IT services
expand," said Eric. "As Equinix grows its customer base, we
needed a solution that could handle a staggering amount of change
requests and incidents. With ServiceNow, we can manage the workflow in
an intuitive, real‑time interface. Recently I received requests from
non‑IT teams to automate their workflows as well. Fortunately
ServiceNow provides a global, scalable platform to accommodate this."
Equinix IT plans to expand the use of the ServiceNow platform to
departments outside of Equinix IT such as finance, IBX operations,
payroll, and facilities. In addition, Equinix is planning to implement
the asset and project management modules of ServiceNow in order to
create end‑to‑end service
automation across the organization. Equinix is also evaluating
ServiceNow social IT and plans to use ServiceNow surveys to collect
user feedback and remain focused on the needs of people and the business.
Equinix CIO, Brian Lillie, will deliver a keynote presentation at
the ServiceNow Knowledge12 user conference on Wednesday, May 16 in New
Orleans. Brian will provide IT executive insight into how the CIO of
the future is using cloud, virtualization and mobility for competitive advantage.
To learn more about past ServiceNow IT heroes, or to nominate the
next IT hero, please visit www.servicenow.com/heroes.do and share a story of IT
transformation. Winners receive one complimentary registration to a
Knowledge user conference.
ServiceNow was created to break all the old rules of enterprise IT
management software. Born in the cloud, ServiceNow makes IT
immediate, social and intuitive. From the beginning, the company set
out to give IT people powerfully simple cloud
services that just work. Today, the world's most recognizable and
innovative IT organizations rely on SaaS from ServiceNow to transform
IT through consolidation and simplification. Founded in 2004,
ServiceNow was ranked the fastest‑growing software company in North
America on the 2011 Deloitte Technology Fast 500. For more
information, please visit http://www.servicenow.com. A
live, no‑registration‑required instance of ServiceNow is always
available at https://demo.servicenow.com/.
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document, our website or other press releases or public statements
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