SAN DIEGO ‑ Knowledge11 ‑ May 18, 2011 ‑ ServiceNow, the
creators of SaaS for IT
management, today announced Intel, Key Energy, Kimberly‑Clark,
Qualcomm and VeriSign as the five finalists for the ServiceNow
Innovation of the Year award. These five companies are representative
of an extensive community of IT heroes using cloud services from
ServiceNow to transform IT and improve business.
ServiceNow Innovation of the Year award finalists were announced
today to approximately 1000 IT professionals at the ServiceNow
Knowledge11 user conference. Conference attendees will vote to decide
the winning innovation and the winner will be announced tonight at the
Knowledge11 ServiceNow Innovation of the Year award dinner.
ServiceNow Innovation of the Year award finalists include:
Intel simplified complexity by using ServiceNow to create
dynamic change management workflows. Tapping into the flexibility of
the ServiceNow platform,
Intel created a handful of standard change management workflows and
approval structures to be used by hundreds of unique services. These
standard workflows define their own deviation from standard process at
runtime based on constantly changing approval group requirements.
Key Energy uses ServiceNow to manage everything from truck
maintenance to safety response incidents in the field. Key Energy used
ITIL practices as a foundation to create evolved processes that fit
the specific requirements of its business. Specifically, Key Energy
now uses ServiceNow to help improve equipment uptime to nurture
safety, promote environmental health, and increase crew productivity.
Kimberly‑Clark developed a monitoring system on the ServiceNow
platform to reduce costs, eliminate duplicate incidents, and achieve
better reporting and control. This new monitoring system replaced a
legacy tool to help Kimberly‑Clark save $250,000in annual maintenance costs.
Qualcomm created a service request kiosk application on the
ServiceNow platform to improve customer service. The kiosk application
is provided at Qualcomm IT walk‑up centers and allows employees to
more rapidly request and receive hardware, software and IT services.
The application provides employees with more visibility into the
status of their request and makes more efficient use of IT resources.
VeriSign created a data center power and space management
application on the ServiceNow platform. Previously, VeriSign had been
using disparate, resource‑intensive spreadsheets to manage this
information. This information is now visualized in the ServiceNow CMDB
allowing two full‑time employees to now spend valuable time managing
the data center services, instead of spreadsheets. In addition,
VeriSign created an application to manage more than 125,000 IP
addresses and 1800 subnets, including more than 7000 IPv6 addresses
and 30 IPv6 subnets, in ServiceNow.
Dozens of ServiceNow customers including Blue Cross and Blue Shield
of Minnesota, Brit Insurance, Centene, CERN, C.H. Robinson, Compucom,
Flextronics, Gannett, GE, Henry Ford Health System, Latham &
Watkins, Staples, SunGard Higher Education, and the University of San
Francisco each nominated unique technology innovations built on the
ServiceNow platform as a service.
The ServiceNow modern approach to ITSM is drastically different from
legacy alternatives. With one of the most dynamic and fastest‑growing
IT user communities in the world, ServiceNow delivery of new
functionality and applications has always been driven by customer
input and development efforts. These efforts are made possible by the
ServiceNow platform as a service.
ServiceNow customers create entirely new applications by using
familiar process workflow components to address unique business
service request and task‑management applications.
The ServiceNow PaaS helps customers build applications leveraging
shared resources such as graphical workflow, notifications,
integrations, work queues, reporting, CMDB,
SLAs and a business service
catalog. The majority of ServiceNow customers use the ServiceNow
PaaS to automate various non‑IT processes such as HR, facilities,
billing, finance, quality control, legal case documentation, telecom
resourcing, conference and event management, and others.
To learn more, a live, no‑registration‑required instance of
ServiceNow is always available at http://demo.servicenow.com.
ServiceNow was created to break all the old rules of enterprise IT
management software. Born in the cloud, ServiceNow makes IT immediate,
social and intuitive. From the beginning, the company set out to give
IT people powerfully simple cloud
services that just work. Today, the world's most recognizable and
innovative companies rely on SaaS from ServiceNow to transform IT to
achieve IT 3.0. Founded in 2004, ServiceNow was recently named by Inc.
500 as one of the fastest‑growing companies in the world and is the
undisputed market share leader in SaaS for
IT. For more information, please visit http://www.service‑now.com or http://blog.service‑now.com.