Jazz Pharmaceuticals company overview
Pharmaceutical company focused on unmet, specialty needs in
neurology and psychiatry.
375 employees leverage a highly outsourced business
Jazz Pharmaceuticals IT service management history
Used an email‑based ticketing system supplemented with
Significant use of and experience with on‑demand and SaaS‑based
Ticketing system provided base‑level Sarbanes‑Oxley compliance
but lacked efficiency and scalability.
Jazz Pharmaceuticals IT service management highlights
Goal to transform IT from a simple help desk to evolved IT
Mirroring the company's outsourcing philosophies, IT prefers
Selected Service‑now.com native, Web‑based SaaS IT service
management for its ease of use.
Jazz Pharmaceuticals ITIL‑based processes easily supported by
Service‑now.com including incident, change, and asset management
Jazz Pharmaceuticals plans to use Service‑now.com for facilities
management and billable items.
Pharmaceutical industry compliance efforts
Service‑now.com used to streamline tracking and reporting of
incidents for Sarbanes‑Oxley compliance.
management efforts to focus on clinical‑trial applications
that require compliance with FDA guidelines (21 CFR Part 11) for
Samuel Lee, Jazz Pharmaceuticals senior manager of IT operations,
said, "Service‑now.com is like using Google or Amazon.com for IT
service management. We are familiar with the inefficiencies of legacy
client‑server technologies and are making a concerted effort to use
Web‑based, SaaS technologies to align with our company philosophy to
do things in the most efficient way possible. I was really impressed
by the Service‑now.com use of AJAX technologies.
"If Service‑now.com came in a box, I'd say we were able to use
it right out of the box. For us, the easier technology is to install,
customize and use, the better."
Service‑now.com is the pioneer of on‑demand IT service management
software. Service‑now.com integrates ITIL v3 processes, software‑as‑a‑service
delivery, and Web 2.0 functionality to deliver a flexible, intuitive
and self‑managing application. Service‑now.com was founded by Fred
Luddy, former CTO of Peregrine Systems and Remedy. The company is
based in Solana Beach, Calif. and has more than 190 customers
worldwide. For more information, please visit http://www.service‑now.com/.