Juniper Networks Selects Service-now.com as On Demand IT Service Management Standard

San Diego, CA. March 19, 2008 ‑ Service‑now.com, the pioneer in On Demand Enterprise IT Service Management software solutions, today announced that Juniper Networks, Inc., the leader in high‑performance networking, has joined more than 150 organizations that have chosen Service‑now.com as their strategic service management platform. This is a true software as a service (SaaS) success story – a global deployment supporting an IT organization in full production in 90 days. "Juniper had struggled with a legacy solution that never met our expectations as to functionality, integration and performance. We looked to Service‑now.com to provide a more robust solution," said Ruth Weatherall, Project Manager, Juniper Networks.

The Juniper Networks implementation started with incident management and service catalog and is fully integrated with Juniper's current legacy investments. "We were thrilled to be presented with the opportunity to work with Juniper Networks and their implementation team on this project," said Rob Luddy, Service‑now.com Vice President, Sales, "There was a lot of focus on implementing a very feature rich incident and service request management solution with a service catalog front end in a very short period of time. Juniper took a very agile and light weight approach to implementing the solution which enabled both parties to put this system into production in 90 days."

Service‑now.com is the most innovative IT management solution available in the market. Delivered On Demand and licensed through subscription, Service‑now.com combines ITIL version 3 recommendations with Web 2.0 technology to offer a solution that is thoroughly modern in delivery, price and value. From customizing on the fly to eliminating costly maintenance, Service‑now.com makes IT's job easier, more realistic and cost effective.

Enterprises, such as Juniper Networks, have transformed their IT department and discovered there is a better way:

  • Modern, Web 2.0
  • Always on the current version
  • Unrivaled extensibility, flexibility, and agility
  • Proven scalability for massive, global deployments
  • Easy integration to virtually any 3rd party system or data source
  • Unrivaled On Demand implementation flexibility, hosted or on premise
  • Low entry cost and no maintenance extortion
  • Secure, complete and modular

Dig into the product that has changed the game – a live instance awaits you. http://www.service‑now.com/what‑we‑do/demo/

About Service‑now.com ‑ Service‑now.com is the pioneer of On Demand IT Service Management solutions. The integrated suite of ITIL enabled applications is flexible, auto‑upgradeable and simple to use. Service‑now.com enables customers to pass upgrade and infrastructure management responsibilities to Service‑now.com while conserving capital through a subscription‑based license. Service‑now.com was founded by Fred Luddy, former Peregrine Systems and Remedy CTO of thirteen years. The company is based in Solana Beach, California and has more than 150 global customers in production. Additional information on Service‑now.com can be found at http://www.service‑now.com.