ARDEN HILLS, Minn. and SAN DIEGO – June 17, 2013 – Land O'Lakes
and ServiceNow (NYSE: NOW), the enterprise IT cloud company, today
announced that Land O'Lakes received a
2013 CIO 100 Award for its use of ServiceNow
software‑as‑a‑service to improve the IT service delivery experience
for its internal and external customers. The 26th annual
CIO 100 award program recognizes organizations around the world that
exemplify the highest level of operational and strategic excellence in IT.
Land O'Lakes is being honored for its innovative use of ServiceNow
to automate and globalize IT processes. The company created a single
system of record for enterprise IT to provide business‑critical
insights across the entire infrastructure and application ecosystem.
Land O'Lakes supports more than 1,000 applications with approximately
250 applications outsourced to offshore partners for support. This
dynamic makes it critical that Land O'Lakes have one view for managing
all systems. The project allowed Land O'Lakes to track service
performance by business and application type. As a result, the company
reported its failure rate dropped by 90 percent and its resolution
time went from three hours to 20 minutes.
"Large IT organizations typically run their multi‑million
dollar systems on spreadsheets, home grown tools and legacy point
solutions. As a result, the CIO has limited visibility into the
overall service being managed," said Beth White, chief marketing
officer, ServiceNow. "ServiceNow helps enterprise IT evolve from
being reactive to proactive by automating the delivery of services
through common defined processes. We congratulate Land O'Lakes for
winning a CIO 100 Award. Their use of ServiceNow exemplifies how IT
can drive innovation to deliver best‑in‑class service experience for
internal and external customers."
"For 26 years now, the CIO 100 awards have honored the
innovative use of technology to deliver genuine business value,"
said Maryfran Johnson, Editor in Chief of CIO magazine and events.
"Our 2013 winners are an outstanding example of the
transformative power of IT to drive everything from revenue growth to
The recipients of this year's CIO 100 award were selected through a
three‑step process: First, companies filled out an online application
detailing their innovative IT and business initiatives. Next, a team
of judges reviewed the applications in depth, looking for unique
practices and substantial results. Finally, CIO editors reviewed the
judges' recommendations and voted on the final 100. Executives from
the winning companies will be recognized at the CIO 100
Symposium & Awards Ceremony to be held Tuesday, Aug. 13,
2013 at The Broadmoor in Colorado Springs, Colo.
Complete coverage of the 2013 CIO 100 awards will be online at www.cio.com on August
1, 2013 and in the August issue of CIO Magazine.
About Land O'Lakes
Land O'Lakes, Inc. (www.landolakesinc.com) is a
national, farmer and member‑owned food and agricultural cooperative
with annual sales of more than $14 billion. The nation's
second‑largest cooperative and number 194 on the Fortune 500, Land
O'Lakes does business in all 50 states and more than 60 countries. It
is a leading marketer of a full line of dairy‑based consumer,
foodservice and food ingredient products across the United States;
serves its international customers with a variety of food and animal
feed ingredients; and provides farmers and ranchers with an extensive
line of agricultural supplies (feed, seed, and crop protection
products and services) under the operations of Winfield Solutions and
Purina Animal Nutrition. Land O'Lakes also provides agricultural
assistance and technical training in more than 25 developing nations.
ServiceNow is the enterprise IT cloud company. We focus on
transforming enterprise IT by automating and standardizing business
processes and consolidating IT across the global enterprise.
Organizations deploy our service to create a single system of record
for enterprise IT, lower operational costs and enhance efficiency.
Additionally, our customers use our extensible platform to build
custom applications for automating activities unique to their business
requirements. For more information, visit www.servicenow.com.
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