FRANKFURT ‑ Feb. 23, 2011 ‑ ServiceNow, the creator of modern
software as a service (SaaS) for IT
service management (ITSM), today announced that Infraserv Hochst
has selected Service‑now.com to streamline IT operations and to
provide better support for end user and business services. German
ServiceNow customers transform IT through the benefits of IT
management in the cloud and this customer success comes at a time when
the company is expanding its presence in Central Europe with the
recent opening of an office in Frankfurt.
Infraserv Hochst, a leading German site operator and service
provider for the chemical and pharmaceutical industries, selected SaaS
for ITSM from ServiceNow not only for IT services. In June 2010,
Infraserv issued a request for proposal as a result of an ITSM
improvement initiative. Its existing solution inhibited efficient
process and prohibited effective collaboration within the team. The
legacy tool also required a costly upgrade and migration.
Within Infraserv, every process owner – such as the incident process
manager – had to approve the new ITSM solution. In addition, the new
tool also had to comply with Infraserv data privacy and security
policies guided by the German Data Protection Act (BDSG).
The Infraserv team ultimately selected Service‑now.com based on five characteristics of the
service including ease‑of‑use, flexibility and integration
capabilities, security, total cost, and time to production. After a
three‑month implementation led by WSP‑Consulting, 200 Infraserv users
are now live with service request, incident and change management.
Integrations included Active Directory authentication and SAP imports
via Web services for configuration management.
"We now understand the high value Service‑now.com can provide
to a service‑centric enterprise like Infraserv," said Thomas
Zeikowski, project manager at Infraserv Hochst. "We are able to
serve our customers with an extremely flexible and modern application
that is monitored, maintained and upgraded by the vendor. Our old
management tools required too much of our time and effort and never
allowed us to run service management efficiently. We knew there had to
be a tool with a better user experience. The power and simplicity of
SaaS from ServiceNow allows our IT teams to focus on the business
instead of the tool."
Infraserv Hochst operates advanced technical infrastructure for the
chemical, pharmaceutical and related process industries. It is the
Frankfurt‑based operator of Industriepark Hochst. Infraserv GmbH &
Hochst KG supplies companies with energies and media, disposes of
various wastes, and provides business space and infrastructure. Its
service portfolio ranges from environmental, security and safety
services all the way to health products. It also offers logistics
services as well as training and continuing education. The wholly
owned subsidiaries of the Infraserv Hochst Group include Infraserv
Logistics, Provadis and Technion. Infraserv GmbH & Co. Hochst KG
has 1,900 employees and 140 trainees on its payroll. The Infraserv
Hochst Group has 2,700 employees and 171 trainees. In 2010, Infraserv
Hochst and its subsidiaries generated approx. euro 1.2 billion in revenues.
The Industriepark Hochst is home to some 90 companies in
pharmaceuticals, biotechnology, basic and specialty chemicals, crop
protection, food additives and services. Some 22,000 people come to
work at the Industriepark Hochst. The site covers 460 hectares (1,137
acres); 50 hectares are still available for use. The companies in the
Industrial Park invested around euro 495 million in the site in 2010.
Total investment since 2000 amounts to roughly euro 4.8 billion.
ServiceNow SaaS for IT is now used by hundreds of large
organizations and hundreds of thousands of IT service professionals
worldwide. The Service‑now.com Germany office is located at
Herriotstrasse 1, 60528 in Frankfurt. To contact, please dial
+49‑(0)69‑677‑33‑180, email info@service‑now.com or visit http://info.service‑now.com/content/de
Pervasive and familiar technology, evolved processes, cloud
services and social IT are combining to help IT focus on the
business and its people. ServiceNow is built to help customers
transform IT and realize the benefits of IT 3.0. ServiceNow SaaS for
management is best known for being software that just works.
Founded in 2004, ServiceNow is using a new business model and modern
technology to become the largest and fastest‑growing IT management
software company on the 2010 Inc. 500 list. For more information,
please visit http://www.service‑now.com/ or http://blog.service‑now.com.