LOUISVILLE, Ky. – itSMF Fusion – Sept. 20, 2010 ‑
Service‑now.com, the creators of modern software as a service (SaaS)
for IT service management, today announced Liberty
University has selected Service‑now.com to automate the IT
requirements of a rapidly growing University.
Founded in 1971 and located in Lynchburg, Virginia, on a 6,500‑acre
campus, Liberty University has grown during the past five years from a
Christian college with a total of 19,000 students, on campus and
online, to a formidable Christian University that today educates a
combined total of 64,000 residential and distance
education students. Today Liberty is ranked as one of the world's
largest online educators and offers more than 50 degree programs.
Liberty decided to get out of the business of building, hosting and
managing their own IT tools and recognized an opportunity to get more
value more quickly by moving to a new model and modern technology
offered by Service‑now.com. Liberty plans to use the Service‑now.com
platform to replace 59 tools, including a homegrown ITSM
application supported by a combined SharePoint and RightNow knowledge base.
According to Nick VanWingerden, Liberty University's director of IT
logistics, "For us it really came down to the value and vision of
Service‑now.com. They are unique in their fanatical pursuit of
simplicity, from the technology to the user experience. A flexible and
intuitive IT platform will be critical in helping us scale our IT
services to support our school's remarkable growth."
Liberty plans to use Service‑now.com for the following capabilities:
- Incident, problem, change, release, configuration,
knowledge, demand, availability and resource management;
- IT service
portfolio planning, service catalog and IT
- Application dependency mapping,
discovery and CMDB;
- Unified task and project management; and
of physical assets and strategic processes.
Liberty expects the following benefits from its use of Service‑now.com:
- Improved resource utilization;
- Reduced tool
maintenance and operational costs;
- More consistent and timely
response to academic demands and service requests;
- Increased IT service efficiency using CMDB configuration
item (CI) service relationships and root cause analysis;
- Integrated knowledge to unify the organization, eliminate
silos and increase collaboration;
- Improved service
availability through better change and release management;
- A Web interface to IT services that mirrors the
next‑generation user experience of popular consumer and social
"We are pleased to add Liberty University to our rapidly
growing list of Service‑now.com higher ed customers," said Gene
Sharp, Service‑now.com sales director. "Liberty is under pressure
to stay ahead of the IT service requirements of a fast‑growing
university while keeping IT costs under control. After evaluating 13
ITSM tools, including offerings from all of the major vendors, Liberty
concluded Service‑now.com was the only ITSM platform capable to meet
their extensive needs."
Service‑now.com is a platinum sponsor of itSMF Fusion this week in
Louisville, Ky. Visit booth 1802 to see highlights of the third major
Service‑now.com release this year. After itSMF Fusion, join
Service‑now.com on Tuesday, Sept. 28th for the "Back to
School" virtual conference to hear ITSM pros from
leading IT organizations discuss the latest trends in the industry.
A live instance of the Service‑now.com application is always
accessible at http://demo.servicenow.com (no registration required).
The Service‑now.com enterprise IT service management platform
combines ITIL v3 process support and SaaS delivery
to provide flexible, intuitive and self‑managing applications. Founded
in 2004, Service‑now.com uses a new business model and modern
technologies to disrupt the status quo. According to the 2010 Inc. 500
list, Service‑now.com is the fastest‑growing IT
management software company. For more information, please visit http://www.service‑now.com/ http://blog.service‑now.com.