SAN DIEGO – June 12, 2012 – ServiceNow, a leading provider of
cloud‑based services to automate enterprise
IT operations, today announced Morrison Foerster and Pacific
Life have been selected by the ServiceNow community as co‑winners of
the ServiceNow Knowledge12 Innovation
of the Year award. In addition, KPN, Swing Shift and World Wide
Technology were selected as finalists from almost 30 customer
innovation submissions. These five companies are representative of an
extensive community of enterprise IT professionals using ServiceNow to
ServiceNow customers including Ancestry.com, Brigham Young
University, Coca‑Cola, GE, JDSU, Manitowoc, Omnicare, RealNetworks,
Restaurant Technology Services, Sony Pictures Entertainment, and
Verisign each nominated unique technology innovations either built on
the ServiceNow platform, or utilizing existing ServiceNow
functionality in new ways.
The award‑winning entry from Morrison & Foerster used ServiceNow
Runbook Automation workflow to automate a company‑wide Windows7
migration for 2500 users across 16 offices and three continents. The
innovation included automated timing for notifications, scheduled
tasks for IT analysts, email archive export/imports, exchange
migrations, custom dashboards, inbound email actions, and more.
Morrison & Foerster estimates they saved 9840 people hours in this
project using ServiceNow automation.
The very different, but equally innovative, submission from Pacific
Life used location‑based services to overlay an incident‑based heat
map on a floor plan with employee location. Through a single view,
Pacific Life IT can now easily find employee locations on any floor of
the building and determine which have open cases. Pacific Life
believes 50 percent of their incidents require a desk‑side visit and
they expect this innovation will save hundreds of hours per year in
ServiceNow provides flexible cloud‑based applications and a platform
as a service (PaaS) to help speed the replacement of paper‑based
processes, inefficient business workflow, and expensive, fragmented
business software. ServiceNow customers regularly create applications
on the ServiceNow cloud‑based platform to consolidate line of business
applications and shared‑service request requirements throughout the enterprise.
ServiceNow Innovation of the Year award finalists were announced
during the Knowledge12 closing keynote after approximately 350
ServiceNow community members voted for their favorite innovation.
Co‑winners were announced this year for the first time in the history
of the award with Morrison & Foerster and Pacific Life each
receiving the same number of votes.
of the Year award finalists built a self‑service portal with
gamification and embedded knowledge, a big band resource and logistics
planning tool, and a code deployment tool with error‑checking workflow
automated by ServiceNow.
Fred Luddy, ServiceNow founder and chief product officer, said,
"The ServiceNow modern approach to service automation is
different from legacy alternatives. We are proud of the fact that our
development efforts are inspired by customer innovation made possible
by the ServiceNow platform."
The ServiceNow platform provides customers with access to shared
services such as graphical workflow, notifications, integrations, work
queues, reporting, CMDB,
SLAs and a business service
catalog. IT organizations use ServiceNow to automate various
non‑IT, line‑of‑business workflows such as HR, facilities, finance, etc.
A live instance of ServiceNow is always available at http://demo.servicenow.com.
ServiceNow is a leading provider of cloud‑based services that
automate enterprise IT operations. We focus on transforming enterprise
IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy
our service to create a single system of record for enterprise IT,
lower operational costs and enhance efficiency. Additionally, our
customers use our extensible platform to build custom applications for
automating activities unique to their business requirements. For more
information visit http://www.service‑now.com.
Any unreleased services, features or functions referenced in this
document, our website or other press releases or public statements
that are not currently available are subject to change at ServiceNow's
discretion and may not be delivered as planned or at all. Customers
who purchase ServiceNow services should make their purchase decisions
based upon services, features and functions that are currently available.
Copyright © 2012. ServiceNow. All rights reserved. ServiceNow and
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