SANTA CLARA, Calif. – Nov. 18, 2013 – ServiceNow® (NYSE: NOW),
the enterprise IT cloud company, today announced that Red Hat has
deployed ServiceNow software‑as‑a‑service to modernize and scale IT
with changing business needs and opportunities. With ServiceNow, Red
Hat has consolidated its various tools for running IT workflows into a
single system of record.
Red Hat, the world's leading provider of open source software
solutions, takes a community‑powered approach to delivering reliable
and high‑performing cloud, Linux, middleware, storage and
Red Hat's legacy IT workflow tools limited the overall
effectiveness of IT to adapt to changing business needs. Running
servers, storage and networking in‑house made it difficult to allocate
resources when multiple change requests occurred simultaneously, and
the tools were unable to provide visibility into resource utilization.
As a result, IT staff lacked the means to avoid problems and resolve
them quickly as they occurred.
Red Hat rolled out the ServiceNow IT Service Automation Suite and
consolidated the management of incidents, problems and changes into a
global cloud‑based single system of record for IT. Now, IT has better
visibility into resource utilization, and can allocate resources to
support new projects that drive revenue. IT has also reduced the
number of approval steps for changes and the length of time it takes
to implement workflow changes. Previously, implementing change could
involve a six week programming effort that might cost tens of
thousands of dollars. As a result, IT can commit earlier and deliver
results faster, moving along the growth curve over a couple of months
rather than years.
"ServiceNow is helping us to reliably run the IT
organization," said Lee Congdon, chief information officer, Red
Hat. "Our legacy product showed us how difficult it is to run IT
management servers ourselves. But now, we're able to deliver services
more effectively, more efficiently and more flexibly than if we were
trying to set up IT service automation on premise."
ServiceNow is the enterprise IT cloud company. We transform IT by
automating and managing IT service relationships across the global
enterprise. Organizations deploy our service to create a single
system of record for IT and automate manual tasks, standardize
processes and consolidate legacy systems. Using our extensible
platform, our customers create custom applications and evolve the IT
service model to service domains inside and outside the enterprise.
ServiceNow transforms IT from the department of no to the department
of now. For more information, visit www.servicenow.com.
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