and Third Sky Break the IT Service Management Nasty Cycle

SAN DIEGO – Oct. 22, 2008 ‑ Service‑, the pioneer of on‑demand IT service management, today declares that the end of legacy IT service management software is near. The advent of Web 2.0, ITIL v3, and software‑as‑a‑service has marked the beginning of the end of broken IT service. Join Service‑ and Third Sky for a Webinar entitled, "Upgrading Your ITSM Technology, Break the Nasty Cycle."


‑ Thursday, Oct. 23, 2008 at 9:00am PDT

‑ Attendees register here: https://service‑‑now/onstage/g.php?d=824555058&t=a

‑ Presentation and technology demo by Reg Lo, Third Sky vice president, and Matt French, Service‑ director of marketing


‑ How do the largest businesses in the world reduce costs and advance productivity through a modern approach to ITSM?

‑ Why is SaaS and Web 2.0 technology the future of ITSM software?

‑ How is the triangle of people, process and technology different in the ITIL v3 world of paramount business efficiency?


Matt French, Service‑ director of marketing, said, "IT organizations should be focused on increasing business efficiency through integrating processes with better technology. Legacy ITSM software from HP, BMC and others hinders quality IT service. Most IT organizations are currently burdened by an oppressive upgrade for one of these legacy applications. Less costly and more efficient alternatives are available through modern technology, practical processes and innovative people." Reg Lo, Third Sky vice president, said, "We are trying to keep IT professionals from throwing good money and great people at broken technology. It is unacceptable in any economic climate, especially this one, to accept technology that is an impediment to business success. Technology should be beholden to supporting people and improving processes."

About Third Sky

Third Sky is an IT service management consulting, implementation, and education provider dedicated to helping companies improve the efficiency, security and management of their IT organizations by utilizing marketing leading technologies and ITIL best‑practices.

About Service‑

Service‑ is the pioneer of on‑demand IT service management software. Service‑ integrates ITIL v3 processes, software‑as‑a‑service delivery, and Web 2.0 functionality to deliver a flexible, intuitive and self‑managing application. Service‑ was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company is based in Solana Beach, Calif. and has more than 200 customers worldwide. For more information, please visit http://www.service‑