SAN DIEGO – Oct. 22, 2008 ‑ Service‑now.com,
the pioneer of on‑demand IT service management, today declares that
the end of legacy IT service management software is near. The advent
of Web 2.0, ITIL v3, and software‑as‑a‑service has marked the
beginning of the end of broken IT service. Join Service‑now.com and
Third Sky for a Webinar entitled, "Upgrading Your ITSM
Technology, Break the Nasty Cycle."
‑ Thursday, Oct. 23, 2008 at 9:00am PDT
‑ Attendees register here: https://service‑now.webex.com/service‑now/onstage/g.php?d=824555058&t=a
‑ Presentation and technology demo by Reg Lo, Third Sky vice
president, and Matt French, Service‑now.com director of marketing
‑ How do the largest businesses in the world reduce costs and
advance productivity through a modern approach to ITSM?
‑ Why is SaaS and Web 2.0 technology the future of ITSM software?
‑ How is the triangle of people, process and technology different in
v3 world of paramount business efficiency?
Matt French, Service‑now.com director of marketing, said, "IT
organizations should be focused on increasing business efficiency
through integrating processes with better technology. Legacy ITSM
software from HP, BMC and others hinders quality IT service. Most IT
organizations are currently burdened by an oppressive upgrade for one
of these legacy applications. Less costly and more efficient
alternatives are available through modern technology, practical
processes and innovative people." Reg Lo, Third Sky vice
president, said, "We are trying to keep IT professionals from
throwing good money and great people at broken technology. It is
unacceptable in any economic climate, especially this one, to accept
technology that is an impediment to business success. Technology
should be beholden to supporting people and improving processes."
About Third Sky
Third Sky is an IT service management consulting, implementation,
and education provider dedicated to helping companies improve the
efficiency, security and management of their IT organizations by
utilizing marketing leading technologies and ITIL best‑practices.
Service‑now.com is the pioneer of on‑demand IT service management
software. Service‑now.com integrates ITIL v3 processes, software‑as‑a‑service
delivery, and Web 2.0 functionality to deliver a flexible, intuitive
and self‑managing application. Service‑now.com was founded by Fred
Luddy, former CTO of Peregrine Systems and Remedy. The company is
based in Solana Beach, Calif. and has more than 200 customers
worldwide. For more information, please visit http://www.service‑now.com/.