SAN DIEGO – July 16, 2009 ‑ Service‑now.com, the pioneer of
modern SaaS for IT service
automation, today announced the achievement of PinkVERIFY status
for support of eleven IT Infrastructure Library (ITIL) processes. The
designation is only applied to IT service management (ITSM) tools
objectively assessed by Pink Elephant as meeting the functional
requirements for ITIL compatibility.
"Service‑now.com has shown a commitment to IT best practice
with the PinkVERIFY certification," said David Ratcliffe,
President of Pink Elephant. "ITIL is recognized today as the most
credible framework from which companies can align their processes and
procedures. With this certification, Service‑now.com now offers
customers and prospects an extra level of assurance that their SaaS
application for IT service management meets the industry 'stamp of
approval' for ITIL compatibility."
Service‑now.com is the first enterprise IT service management
application to be delivered via modern software‑as‑a‑service (SaaS).
Service‑now.com invites people to try a live instance of the
application at http://demo.servicenow.com. No
registration is required.
IT organizations considering Service‑now.com can now look to
PinkVERIFY, the live Service‑now.com demo instance, and more than 280
existing customers to validate Service‑now.com support for ITIL best practices.
According to the PinkVERIFY assessment, Service‑now.com effectively
supports ITIL activities and IT best practices for:
Release and deployment
Service asset and configuration
Service level management
Service catalog management
Service portfolio management
"Service‑now.com has almost 300 happy customers today because
they were able to test drive the car before buying it. Now, with the
addition of PinkVERIFY, prospective Service‑now.com customers have the
equivalent of a Carfax report. Service‑now.com is dedicated to
transparency and simplicity in the IT service management tool‑buying
process. With Service‑now.com, there are only pleasant
surprises," said Fred Luddy, Service‑now.com CEO.
Pink Elephant is celebrating 20 years of ITIL experience – more than
any other supplier. Operating through many offices across the globe,
the company is the world's number one supplier of ITIL and ITSM
conferences, education and consulting services. For more information,
please visit http://www.pinkelephant.com.
Service‑now.com enterprise IT service automation software combines
ITIL v3 process support, software‑as‑a‑service
(SaaS) delivery, and Web 2.0 functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
Luddy, former CTO of Peregrine Systems and Remedy. The company is
based in Solana Beach, Calif. and has more than 280 enterprise
customers worldwide. For more information, please visit http://www.service‑now.com/.