San Diego, November 20, 2007: Marc Guy, from the Central Office
of Information (COI), was awarded Service Management champion of the
Year at the itSMF awards ceremony on Tuesday, 13 November, 2007. The
Service Management Champion Award recognizes the most outstanding
contribution to the Service Management industry during the year.
Recently, the Society of IT management announced that "the COI
is more advanced than any other public sector group in meeting ITIL 3
guidelines". Marc Guy attributes much of the success to
Service‑now.com, "The solution has made our internal service much
more efficient, look more professional and has helped us to drive our
ITIL processes forward. Now we finally have a tool that will make ITIL
adoption so much easier!"
Marc Guy commented on his recognition, "When the award was
announced I was lost for words (prior winners included EDS, HBOS and
British Airways). The competition was tough and it took a few moments
for it to sink in that I had won. It was a great honor to have won
this award and I would like to thank Fox IT and Service‑now.com who
without them and their support this would not have been possible. It
is great to be recognized by your peers and very worthwhile. This will
encourage me to keep things going as well for next year".
Marc is currently a member of the Service‑now.com Customer Advisory
Board providing advice to Service‑now.com regarding upcoming
enhancements. Marc says that "being part of the Service‑now.com
Customer Advisory has allowed us to provide input and guide the
product feature set and give the point of view of a government IT
team, working in‑house and trying to follow ITIL best practices. We
have been able to influence several new features that have been of a
great benefit not only to us, but hopefully the whole service‑now
community. The past 18 months using Service‑now.com have allowed us
implement real ITIL processes for the benefit of the whole organization".
Fred Luddy, CEO of Service‑now.com says, "We are thrilled that
Marc has leveraged Service‑now.com to meet his business objectives and
wish to congratulate him and the whole of the COI for the progress
they have made. Service‑now.com, from its inception, used the IT
Infrastructure Library (ITIL) best practices as a design document to
define Service Support processes such as incident, problem, change,
release and configuration management as well as a number of extension
processes including service fulfillment, knowledge management and
service level management. With ITIL 3.0 promoting a holistic view of
IT service management, Service‑now.com's set of integrated modules
allows organizations to continually improve IT services using a
single, simple and flexible toolset. Industry best practices are part
of the delivered product but the ability to modify the business rules
and workflow is so simple that users quickly design, refine and
redesign their processes in response to their changing business".
Find out how Marc Guy is leveraging Service‑now.com at the COI.
Service‑now.com can be experienced online providing the visibility to
understand in a very short period of time how Service‑now.com provides
a modern, agile and easy to use software platform for IT service management.
Service‑now.com is the leading provider of On Demand service
management solutions. The Company's integrated suite of ITIL enabled
applications is flexible, auto‑upgradeable and simple to use. Using
Service‑now.com software as a service allows a customer to pass
responsibility for upgrades, and infrastructure requirements to
Service‑now.com and conserve capital through a subscription based
license. Service‑now.com is based in Solana Beach, California and has
customers using its product in North America, Europe and the
Asia‑Pacific. Additional information on Service‑now.com can be found