Customers Awarded for Innovation Using PaaS

SAN DIEGO, CA ‑ May 24, 2010 ‑ Service‑, the developer of modern IT service management SaaS, today announced Plexus Corp. as the winner of the Service‑ 2010 Innovation of the Year award, sponsored by CompuCom. Blue Cross and Blue Shield of Minnesota and Progress Energy are recognized as finalists.

Dozens of nominations for this award were submitted by the Service‑ user community. A panel of Service‑ developers and executives selected three finalists from IT organizations nominated for doing something innovative with the Service‑ platform as a service (PaaS).

Winner ‑‑ Plexus ‑‑ IT asset loaner reservation and tracking application

The Plexus IT organization required an IT asset loaner reservation and tracking system after struggling to track loaner laptops, phones, aircards, projectors and other IT assets.

Plexus created a self‑service request portal on the Service‑ platform to monitor and report on IT asset requests and availability to ultimately help eliminate lost items. End users are now notified when and where to collect and return loaners while the IT organization is notified of provisioning requirements needed before the asset is deployed. A calendar allows IT to track schedule conflicts, resource shortages and overdue items.

Finalist ‑‑ Blue Cross and Blue Shield of Minnesota ‑‑ Efficient change management lifecycle application

Blue Cross and Blue Shield of Minnesota developed an advanced change management lifecycle process designed to simplify and reduce touch points within the request for change (RFC) process. As a result, the team has been able to reassign 50 percent of its change coordinator resources to new positions in the organization. About 5,000 RFCs have been efficiently created in seven months with positive feedback from requesters.

Finalist ‑‑ Progress Energy ‑‑ Requirements management application

Progress Energy transitioned numerous modules from their legacy ITSM tool to the Service‑ platform and needed to manage thousands of project requirements. The team created a requirements management application that provides everything from requirements prioritization and approval process management, to documentation of use cases, test results and user acceptance. The tool has been a tremendous success for several groups involved including project managers, business analysts and developers.

Rob Luddy, Service‑ VP of worldwide sales and marketing, said, "Service‑ is fortunate to have one of the most dynamic and fastest‑growing IT user communities in the world. Customer input has consistently driven Service‑ inspiration for new functionality and applications. The Service‑ Innovation of the Year award simply allows us to recognize a few of our champions for their ingenuity."

Shared services and business process automation built into the Service‑ PaaS provide customers with easily extendable business request and task management. The majority of Service‑ customers use the Service‑ PaaS to automate various non‑IT processes such as HR, facilities, billing, finance, quality control, legal case documentation, telecom resourcing, conference and event management, and others.

Service‑ customers automate business processes faster by using shared services such as a service catalog to publish and capture business requests, a graphical workflow engine to orchestrate request and task fulfillment, and a CMDB to manage business services, assets and their relationships.

A live instance of the Service‑ application is always available at (no registration required). To see a recorded demonstration and overview of the Service‑ Spring 2010 release (coming June 4, 2010), please register for the virtual conference.

About Service‑

Service‑ enterprise IT service management combines ITIL v3 process support, modern SaaS delivery, and the latest Web functionality to provide a flexible, intuitive and self‑managing application. Service‑ was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more information, please visit http://www.service‑ or http://blog.service‑