SAN DIEGO, CA ‑ May 24, 2010 ‑ Service‑now.com, the developer
of modern IT service management SaaS, today announced
Plexus Corp. as the winner of the Service‑now.com 2010 Innovation of
the Year award, sponsored by CompuCom. Blue Cross and Blue Shield of
Minnesota and Progress Energy are recognized as finalists.
Dozens of nominations for this award were submitted by the
Service‑now.com user community. A panel of Service‑now.com developers
and executives selected three finalists from IT organizations
nominated for doing something innovative with the Service‑now.com
platform as a service (PaaS).
Winner ‑‑ Plexus ‑‑ IT asset loaner reservation and tracking application
The Plexus IT organization required an IT asset loaner reservation and tracking system
after struggling to track loaner laptops, phones, aircards, projectors
and other IT assets.
Plexus created a self‑service request portal on the Service‑now.com
platform to monitor and report on IT asset requests and availability
to ultimately help eliminate lost items. End users are now notified
when and where to collect and return loaners while the IT organization
is notified of provisioning requirements needed before the asset is
deployed. A calendar allows IT to track schedule conflicts, resource
shortages and overdue items.
Finalist ‑‑ Blue Cross and Blue Shield of Minnesota ‑‑ Efficient
change management lifecycle application
Blue Cross and Blue Shield of Minnesota developed an advanced change management lifecycle process
designed to simplify and reduce touch points within the request for
change (RFC) process. As a result, the team has been able to reassign
50 percent of its change coordinator resources to new positions in the
organization. About 5,000 RFCs have been efficiently created in seven
months with positive feedback from requesters.
Finalist ‑‑ Progress Energy ‑‑ Requirements management application
Progress Energy transitioned numerous modules from their legacy ITSM
tool to the Service‑now.com platform and needed to manage thousands of
project requirements. The team created a requirements management application that
provides everything from requirements prioritization and approval
process management, to documentation of use cases, test results and
user acceptance. The tool has been a tremendous success for several
groups involved including project managers, business analysts and developers.
Rob Luddy, Service‑now.com VP of worldwide sales and marketing,
said, "Service‑now.com is fortunate to have one of the most
dynamic and fastest‑growing IT user communities in the world. Customer
input has consistently driven Service‑now.com inspiration for new
functionality and applications. The Service‑now.com Innovation of the
Year award simply allows us to recognize a few of our champions for
Shared services and business process automation built into the
Service‑now.com PaaS provide customers with easily extendable business
request and task management. The majority of Service‑now.com customers
use the Service‑now.com PaaS to automate various non‑IT processes such
as HR, facilities, billing, finance, quality control, legal case
documentation, telecom resourcing, conference and event management,
Service‑now.com customers automate business processes faster by
using shared services such as a service
catalog to publish and capture business requests, a graphical
workflow engine to orchestrate request and task fulfillment, and a CMDB
to manage business services, assets and their relationships.
A live instance of the Service‑now.com application is always
available at http://demo.servicenow.com (no registration
required). To see a recorded demonstration and overview of the
Service‑now.com Spring 2010 release (coming June 4, 2010), please
register for the virtual conference.
Service‑now.com enterprise IT service management combines ITIL v3
process support, modern SaaS
delivery, and the latest Web functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more
information, please visit http://www.service‑now.com/