LAS VEGAS – Pink Elephant 13th Annual International IT
Service Management Conference & Exhibition ‑ Feb. 24, 2009 ‑
Service‑now.com, the pioneer of IT service
management via SaaS, today announced several dozen available
integrations between Service‑now.com and common IT management
applications. Service‑now.com delivers simplified integrations
with other software‑as‑a‑service (SaaS) and traditional client /
server applications leading to increased interoperability across IT systems.
The University of San Francisco Online Support Service Desk runs on
Service‑now.com and is available to more than 12,000 students,
faculty, staff, alumni and affiliates. "We use Service‑now.com
for incident, problem, change and configuration management, and we've
integrated it with our implementations of RightAnswers and
LANDesk," said Jim Uomini, service level manager for the
University of San Francisco (USF). "The Service‑now.com platform
allows us to more quickly implement enhancement requests and we plan
to add features we've never considered before." Uomini added,
"We've experienced significant efficiency improvements and in our
first three weeks on Service‑now.com, we more than doubled the number
of self‑service tickets. As users more easily help themselves, our IT
operations run more efficiently and we're able to respond more quickly."
Service‑now.com easily integrates with many third‑party applications
and data sources to populate the Service‑now.com configuration
management database (CMDB),
utilize other IT service management applications, monitor IT services
and administer users and single sign‑on. Some of the most common
customer integrations include:
HP Operations Manager
IBM Tivoli CCMDB and Netcool
Microsoft System Center
RightAnswers Unified Knowledge Suite
Numerous competing service desk tools (bi‑directional task
management) such as BMC Remedy, HP ServiceCenter and HP Service
"Customers using Service‑now.com and RightAnswers have found
that SaaS mashups for IT management are easy to implement. Together,
we combine the best in SaaS for IT service and knowledge management so
our customers can efficiently support their users through Web‑based
technology," said Simon Yelsky, RightAnswers VP product
management and client success.
Service‑now.com is built on a service‑oriented architecture (SOA)
and Web services to make bi‑directional data integration naturally
available to all data objects. The Service‑now.com architecture uses
direct and mapped Web services to make integration clean and efficient.
Additionally, the Service‑now.com platform offers a rich interface
data sets from various sources like HTTP, FTP and SCP using file
formats like XML, CSV and XLS and industry standard technologies that
use SOAP or WSDL. A direct JDBC database connection is also available.
Service‑now.com forms, lists and reports can be accessed with a simple
URL to facilitate UI integration between two or more SaaS or Web applications.
Fred Luddy, Service‑now.com CEO, said, "All of our customers
have some requirement to integrate Service‑now.com with other IT
management applications. Our customers can build new applications,
tailor workflows and integrate with other systems faster with
Service‑now.com than with any other IT management product. The future
is open systems that communicate across standard protocols and Web
services. Service‑now.com was built to be integrated."
Pricing and availability
Service‑now.com provides available integrations to customers at no
cost and more than three dozen are available now from the Service‑now.com
wiki. Service‑now.com works with customers to develop new
integrations as requested.
Knowledge09 is back in San Diego, May 4‑7, 2009. The annual
Service‑now.com user conference has created a community of
professionals dedicated to solving the challenges of IT service
management using modern technology and common‑sense best practices.
Service‑now.com enterprise IT service management software integrates
ITIL v3 processes, software‑as‑a‑service
(SaaS) delivery, and Web 2.0 functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
Luddy, former CTO of Peregrine Systems and Remedy. The company is
based in Solana Beach, Calif. and has more than 235 enterprise
customers worldwide. For more information, please visit http://www.service‑now.com/.