Delivers Benefits of Agile ITSM with Another Modern SaaS Upgrade

SAN DIEGO – Jan. 28, 2010 ‑ Service‑, the developer of modern IT service management SaaS, today announced the Service‑ Winter 2010 release was applied to customer instances last week as the latest automatic upgrade of its modern and agile IT management application.

The Winter 2010 release delivers new functionality requested by customers such as new administrative and security features, a further simplified user experience and more efficient discovery of a wider range of configuration items (CIs).

Service‑ expects its Spring 2010 release will be focused on new Service‑ applications for field services, shared services, project portfolio management, and runbook automation. Service‑ is committed to provide a constant stream of new, organically developed functionality and applications.

Highlights of the Service‑ Winter 2010 release include:

Monitor and cancel transactionsA new timer displays the elapsed time of a transaction request. Easily cancel the transaction if it is taking longer than expected.

A new, more‑powerful IT service desk email clientThe Service‑ email client can now send emails directly from a record to a recipient's inbox or SMS device. Quickly add recipients through lookup and auto complete. Service‑ "quick" messages send predefined email content. 

Service‑ self‑service password reset ‑ Automate the mundane task of resetting Service‑ user passwords. Available for locally authenticated end users.

Admin‑controlled required fields – For organizations that delegate Service‑ administration, admins can now designate and own absolute control of required fields and specific forms as needed.

Service‑ performance monitoring ‑ New interactive dashboards provide insight into the performance of the Service‑ instance, host machine and Discovery probes and sensors.

More service catalog presentation control – More granular display control includes multiple‑choice radio buttons in addition to or instead of drop‑down pick lists.

Discover and track mobile workstations ‑ New CI scan in Service‑ Discovery appends mobile workstation (DHCP) data in the Service‑ CMDB for continuous data accuracy.

Configurable, efficient and precise CI updates – Service‑ Discovery more efficiently handles the identification and update of imported CIs, manually entered CIs, and CIs with changing IP addresses (DHCP). Configurable CI identifiers allow coalescing of discovered data with any CIs in the CMDB.

A recorded overview webinar and demo of the Service‑ Winter 2010 release is available at‑events/webinars/. Alternatively, a live instance of Service‑ is always available at (no registration required).

More than 360 customers experienced complete application availability, and all customizations to more than 1100 customer instances were preserved, through the Winter 2010 release which was applied last Friday night.

The Service‑ modern approach to ITSM is drastically different from legacy alternatives. Please join Service‑ customers, employees and partners at Service‑ ITSM.NOW executive briefings, the Pink Elephant IT Service Management Conference, or Knowledge10 to learn more.

Licensing and availability

As a true SaaS solution, Service‑ has delivered three major releases per year for the last five years to provide customers with the latest in ITSM technology. Feature updates as well as new applications are included in the Service‑ subscription license at no additional cost to customers. Service‑ offers a simple per‑user subscription license with volume discounts available.

About Service‑

Service‑ enterprise IT service management software combines ITIL v3 process support, modern SaaS delivery, and modern Web functionality to provide a flexible, intuitive and self‑managing application. Service‑ was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more information, please visit http://www.service‑