SAN DIEGO – Jan. 28, 2010 ‑ Service‑now.com, the developer of
modern IT service management SaaS, today announced the
Service‑now.com Winter 2010 release was applied to customer instances
last week as the latest automatic upgrade of its modern and agile IT
The Winter 2010 release delivers new functionality requested by
customers such as new administrative and security features, a further
simplified user experience and more efficient discovery of a wider
range of configuration items (CIs).
Service‑now.com expects its Spring 2010 release will be focused on
new Service‑now.com applications for field services, shared services,
project portfolio management, and runbook automation. Service‑now.com
is committed to provide a constant stream of new, organically
developed functionality and applications.
Highlights of the Service‑now.com Winter 2010 release include:
Monitor and cancel transactions ‑ A new
timer displays the elapsed time of a transaction request. Easily
cancel the transaction if it is taking longer than expected.
A new, more‑powerful IT service desk email client – The
Service‑now.com email client can now send emails directly from a
record to a recipient's inbox or SMS device. Quickly add recipients
through lookup and auto complete. Service‑now.com "quick"
messages send predefined email content.
Service‑now.com self‑service password reset ‑ Automate the mundane task of
resetting Service‑now.com user passwords. Available for locally
authenticated end users.
Admin‑controlled required fields – For organizations that
delegate Service‑now.com administration, admins can now designate and
own absolute control of required fields and specific forms as needed.
Service‑now.com performance monitoring ‑ New interactive
dashboards provide insight into the performance of the Service‑now.com
instance, host machine and Discovery probes and sensors.
More service catalog presentation control – More
granular display control includes multiple‑choice radio buttons in
addition to or instead of drop‑down pick lists.
Discover and track mobile workstations ‑ New CI scan in
Service‑now.com Discovery appends mobile workstation (DHCP) data in
the Service‑now.com CMDB for continuous data accuracy.
Configurable, efficient and precise CI updates – Service‑now.com Discovery more
efficiently handles the identification and update of imported
CIs, manually entered CIs, and CIs with changing IP addresses
(DHCP). Configurable CI identifiers allow coalescing of discovered
data with any CIs in the CMDB.
A recorded overview webinar and demo of the Service‑now.com Winter
2010 release is available at
http://www.servicenow.com/news‑events/webinars/. Alternatively, a live
instance of Service‑now.com is always available at http://demo.servicenow.com (no registration required).
More than 360 customers experienced complete application
availability, and all customizations to more than 1100 customer
instances were preserved, through the Winter 2010 release which was
applied last Friday night.
The Service‑now.com modern approach to ITSM
is drastically different from legacy alternatives. Please join
Service‑now.com customers, employees and partners at Service‑now.com ITSM.NOW executive briefings,
Elephant IT Service Management Conference, or Knowledge10 to learn more.
Licensing and availability
As a true SaaS solution, Service‑now.com has delivered three major
releases per year for the last five years to provide customers with
the latest in ITSM technology. Feature updates as well as new
applications are included in the Service‑now.com subscription license
at no additional cost to customers. Service‑now.com offers a simple
per‑user subscription license with volume discounts available.
Service‑now.com enterprise IT service management software combines
ITIL v3 process support, modern SaaS
delivery, and modern Web functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more
information, please visit http://www.service‑now.com/.