SAN DIEGO – Sept. 30, 2010 – Service‑now.com, the creator of
modern software‑as‑a‑service (SaaS) for IT service
management (ITSM), today announced the Service‑now.com Fall 2010
release will be automatically applied to customer instances this
weekend. The Fall 2010 release introduces more new applications to
help IT organizations reduce tedious tasks through automated IT
operations while promoting more efficient IT service delivery.
Service‑now.com also worked closely with customers to deliver numerous
platform enhancements and updates to existing IT cost, project
portfolio and end user self‑service applications.
Service‑now.com provides enterprise IT organizations with a
powerfully simple IT service management application. Service‑now.com
SaaS for IT is now used by
hundreds of large organizations and hundreds of thousands of IT
service professionals worldwide. The Service‑now.com ITSM
application provides customers an easy‑to‑use, customizable platform
for tackling IT service challenges while supporting IT Infrastructure
Library ( ITIL) processes to address service operations, transition,
design and strategy. Service‑now.com is also used by customers as an
application development platform‑as‑a‑service ( PaaS).
Driven by customer demand for more task automation, the
Service‑now.com Fall 2010 release includes the much‑anticipated
runbook automation functionality which extends the existing
Service‑now.com graphical process workflow engine to third‑party
management tools for IT process orchestration and automation. This
release of runbook automation includes a process pack for VMware
instance provisioning for end‑to‑end workflow automation from service
catalog request to VM fulfillment.
Also, Service‑now.com release
management gains the significant addition of full software
development lifecycle management to help application developers and IT
service organizations more effectively deliver on customer
requirements while promoting stable, low‑maintenance application
releases. If needed, Service‑now.com can associate application‑related
incidents to releases for additional efficiency. Service‑now.com
supports of development methodologies such as Waterfall, SCRUM and XP.
Adding to the existing Service‑now.com portfolio of business
applications for facilities and HR management, Service‑now.com now
provides customers with a sales force automation application
originally developed for Service‑now.com internal use. The power of a
modern application development and delivery model allows
Service‑now.com to make sales force automation available to its
customers and is another example of the value delivered by a true SaaS application.
"We work every day to make IT management software better,"
said Fred Luddy, Service‑now.com CEO. "While a proud parent posts
a child's latest work of art on the refrigerator, we get satisfaction
from helping create IT champions. We are fortunate to have an engaged,
passionate and clever customer base that is eager to create service
management art on the Service‑now.com canvas. At the same time, our
customer base drives us to create the most usable and relevant
enterprise ITSM application and we are ready to issue the third major
Service‑now.com release this year."
Here's what Service‑now.com users are saying about the Fall 2010 release:
"Cost by CI, task and expense in ServiceNow Fall 2010 is
awesome!" ‑ http://twitter.com/njvanwingerden/statuses/25327643735
"Can't wait to upgrade to the latest Project Portfolio version
on #servicenow!" ‑ http://twitter.com/TheWiredBean/status/24553385981
Service‑now.com Fall 2010 platform and application updates include:
Management now includes labor costs, in addition to CI costs,
for true cost capture, show back or charge back, accurate IT
budgeting and real‑time access to service delivery costs;
and Portfolio Management now delivers a portfolio view of
projects to keep staff resources properly aligned and to help
management evaluate projects on business priority;
New visual dispatch within Field
Service Management offers drag‑and‑drop assignment of
resources to tasks and service orders;
The built‑in Content Management System (CMS) accommodates the
creation of highly customized self‑service portals through a
WYSIWYG UI and several design templates;
Author wiki articles from within the Service‑now.com
Knowledgebase for consolidated IT documentation;
More support for section 508 compliance and screen‑reading
technologies helps make Service‑now.com more accessible to
physically disabled users;
Tiny URL support for generating shortened Service‑now.com URLs;
Additional platform enhancements with additional application
security and performance.
With this release, Service‑now.com is also providing a simplified,
more efficient customer experience through a new customer service
portal, and easier‑to‑use, more social wiki documentation.
Service‑now.com has also bolstered European data center operations and
customer care functions.
A demonstration video of the Service‑now.com Fall 2010 release is
now available. Alternatively, an open, no‑registration‑required
instance of Service‑now.com is always available at http://demo.servicenow.com.
Licensing and availability
Service‑now.com has delivered three major releases per year for the
last five years to provide customers with the latest in ITSM
technology. The Fall 2010 release will be automatically delivered to
customers on October 1, 2010 while most are home for the weekend.
Through the upgrade, customer customizations are preserved and
application availability typically remains uninterrupted.
Service‑now.com offers a simple yet flexible subscription model with
volume discounts available.
The Service‑now.com enterprise IT service management platform
combines ITIL v3 process support and SaaS delivery
to provide a flexible, intuitive and self‑managing, cloud‑based
application. Founded in 2004, Service‑now.com uses a new business
model and modern technologies to disrupt the status quo. According to
the 2010 Inc. 500 list, Service‑now.com is the
fastest‑growing IT management software company. For more information,
please visit http://www.service‑now.com/ or http://blog.service‑now.com.