Flies Past 200th Customer Milestone with Signing of Red Robin Gourmet Burgers

Service‑ provides Red Robin with on‑demand IT service management

SAN DIEGO – Nov. 20, 2008 ‑ Service‑, the pioneer of on‑demand IT service management, today announced continued rapid growth with the addition of Red Robin Gourmet Burgers as its 200th customer. Service‑ on‑demand ITSM software will help Red Robin better automate IT processes.

Service‑ sold its first subscription in July 2005 and today more than 25,000 IT professionals in 29 countries around the world use Service‑ to automate IT service management. The typical Service‑ customer is a medium to large enterprise with several hundred to several thousand IT staff. Service‑ revenue grew 389 percent in FY 2008 (FY end June 2008).

Forrester recently released a market forecast showing revenue from SaaS will grow from about 1 percent of the $18 billion IT management software market in 2008 to 10 percent by 2013.

Service‑ provides a unique and more‑efficient alternative to legacy ITSM offerings. In fact, the majority of new Service‑ customers during the last twelve months switched from HP Service Desk and BMC Remedy.

As part of a new relief package, Service‑ guarantees reduced licensing costs for HP and BMC IT service management customers while promising the elimination of software upgrades and tedious implementations. For more information on the Service‑ relief package for HP Service Desk customers, please join Service‑ today, Nov. 20, at 10 am PST for an informative Webinar.

Fred Luddy, Service‑ CEO, said, "Years ago, when there were only five Service‑ employees, we would hold our development meetings in a booth at the Red Robin in Del Mar, California. I knew we were onto something but it would have been hard to predict that Service‑ would grow so quickly. Today, we are proud to announce Red Robin as our 200th customer."

About Service‑

Service‑ is the pioneer of on‑demand IT service management software. Service‑ integrates ITIL v3 processes, software‑as‑a‑service delivery, and Web 2.0 functionality to deliver a flexible, intuitive and self‑managing application. Service‑ was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company is based in Solana Beach, Calif. and has more than 200 customers worldwide. For more information, please visit http://www.service‑

About Red Robin Gourmet Burgers, Inc. (NASDAQ: RRGB)

Red Robin Gourmet Burgers, Inc. (, a casual dining restaurant chain founded in 1969 that operates through its wholly‑owned subsidiary, Red Robin International, Inc., serves up wholesome, fun, feel‑good experiences in a kid‑ and family‑friendly environment. Red Robin, which was recently named one of Parents magazine's Ten Best Family Restaurants, is famous for serving more than two dozen insanely delicious, high‑quality gourmet burgers in a variety of recipes with Bottomless Steak Fries®, as well as salads, soups, appetizers, entrees, desserts, and signature Mad Mixology® Beverages. There are more than 400 Red Robin® restaurants located across the United States and Canada, including corporate‑owned locations and those operating under franchise agreements.