SAN DIEGO – Nov. 20, 2008 ‑ Service‑now.com, the pioneer of
on‑demand IT service management, today announced continued rapid
growth with the addition of Red Robin Gourmet Burgers as its
200th customer. Service‑now.com on‑demand ITSM software
will help Red Robin better automate IT processes.
sold its first subscription in July 2005 and today more than 25,000 IT
professionals in 29 countries around the world use Service‑now.com to
automate IT service management. The typical Service‑now.com customer
is a medium to large enterprise with several hundred to several
thousand IT staff. Service‑now.com revenue grew 389 percent in FY 2008
(FY end June 2008).
Forrester recently released a market forecast showing revenue from
SaaS will grow from about 1 percent of the $18 billion IT management
software market in 2008 to 10 percent by 2013.
Service‑now.com provides a unique and more‑efficient alternative to
legacy ITSM offerings. In fact, the majority of new Service‑now.com
customers during the last twelve months switched from HP Service
Desk and BMC Remedy.
As part of a new relief package, Service‑now.com guarantees reduced
licensing costs for HP and BMC IT service management customers while
promising the elimination of software upgrades and tedious
implementations. For more information on the Service‑now.com relief
package for HP Service Desk customers, please join Service‑now.com
today, Nov. 20, at 10 am PST for an
Fred Luddy, Service‑now.com CEO, said, "Years ago, when there
were only five Service‑now.com employees, we would hold our
development meetings in a booth at the Red Robin in Del Mar,
California. I knew we were onto something but it would have been hard
to predict that Service‑now.com would grow so quickly. Today, we are
proud to announce Red Robin as our 200th customer."
Service‑now.com is the pioneer of on‑demand IT service management
software. Service‑now.com integrates ITIL v3 processes, software‑as‑a‑service
delivery, and Web 2.0 functionality to deliver a flexible, intuitive
and self‑managing application. Service‑now.com was founded by Fred
Luddy, former CTO of Peregrine Systems and Remedy. The company is
based in Solana Beach, Calif. and has more than 200 customers
worldwide. For more information, please visit http://www.service‑now.com/.
About Red Robin Gourmet Burgers, Inc. (NASDAQ: RRGB)
Red Robin Gourmet Burgers, Inc. (www.redrobin.com), a casual dining
restaurant chain founded in 1969 that operates through its
wholly‑owned subsidiary, Red Robin International, Inc., serves up
wholesome, fun, feel‑good experiences in a kid‑ and family‑friendly
environment. Red Robin, which was recently named one of Parents
magazine's Ten Best Family Restaurants, is famous for serving more
than two dozen insanely delicious, high‑quality gourmet burgers in a
variety of recipes with Bottomless Steak Fries®, as well as salads,
soups, appetizers, entrees, desserts, and signature Mad Mixology®
Beverages. There are more than 400 Red Robin® restaurants located
across the United States and Canada, including corporate‑owned
locations and those operating under franchise agreements.