SAN FRANCISCO – SAASCON ‑ March 31, 2009 ‑ Service‑now.com, the pioneer of IT service management via
SaaS, today announced Craig Harper as Service‑now.com VP of Americas
and Asia Pacific sales. Craig immediately assumes full responsibility
for Service‑now.com sales, partner alliances and operations in North
America, Latin America and Asia Pacific and is focused on expanding
Service‑now.com direct and channel sales in both commercial and public
sectors in these geographies.
Craig joins Service‑now.com after spending 14 years at BMC Software
in various management roles, most recently as VP of worldwide sales,
solutions and consulting.
"During almost two decades of selling enterprise software, I've
never seen change like this. Service‑now.com defines disruptive
technology innovation and has turned the legacy market on its head. It
is great to be part of the team that is setting the agenda for the
future of IT management software," said Craig.
Rob Luddy, Service‑now.com VP of worldwide sales, said, "It
says something about the direction of our company and the IT
management software market that one of the most senior executives of a
fierce and significantly larger competitor has joined our team. Craig
is perfectly qualified to help us achieve our goals as he clearly
understands the changing dynamics of the IT management market. With
Craig we look to accelerate our triple‑digit growth and drive our
revenues to $100 million, $200 million and beyond."
Service‑now.com has exceeded $20 million in recurring revenue as of
the beginning of CY09. Service‑now.com executives attribute the growth
to a modern approach to software‑as‑a‑service (SaaS) and to simply
doing what is right for the enterprise IT customer in a new economy.
Other recent Service‑now.com business highlights include:
Cash‑flow positive for the last two years.
High triple‑digit growth.
Now more than 33,000 IT professionals and 2.5 million end users
leverage Service‑now.com in 30 countries around the
The majority of Service‑now.com customers are former customers of
BMC and HP.
Service‑now.com enterprise IT service management software integrates
ITIL v3 process support, software‑as‑a‑service
(SaaS) delivery, and Web 2.0 functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
Luddy, former CTO of Peregrine Systems and Remedy. The company is
based in Solana Beach, Calif. and has more than 240 enterprise
customers worldwide. For more information, please visit http://www.service‑now.com/.