Hires IT Service Management Industry Veteran to Accelerate Rapid Growth

Craig Harper, former BMC Software VP of worldwide sales, solutions and consulting, joins Service‑ to lead sales and services in the Americas and Asia‑Pacific

SAN FRANCISCO – SAASCON ‑ March 31, 2009 ‑ Service‑, the pioneer of IT service management via SaaS, today announced Craig Harper as Service‑ VP of Americas and Asia Pacific sales. Craig immediately assumes full responsibility for Service‑ sales, partner alliances and operations in North America, Latin America and Asia Pacific and is focused on expanding Service‑ direct and channel sales in both commercial and public sectors in these geographies.

Craig joins Service‑ after spending 14 years at BMC Software in various management roles, most recently as VP of worldwide sales, solutions and consulting.

"During almost two decades of selling enterprise software, I've never seen change like this. Service‑ defines disruptive technology innovation and has turned the legacy market on its head. It is great to be part of the team that is setting the agenda for the future of IT management software," said Craig.

Rob Luddy, Service‑ VP of worldwide sales, said, "It says something about the direction of our company and the IT management software market that one of the most senior executives of a fierce and significantly larger competitor has joined our team. Craig is perfectly qualified to help us achieve our goals as he clearly understands the changing dynamics of the IT management market. With Craig we look to accelerate our triple‑digit growth and drive our revenues to $100 million, $200 million and beyond."

Service‑ has exceeded $20 million in recurring revenue as of the beginning of CY09. Service‑ executives attribute the growth to a modern approach to software‑as‑a‑service (SaaS) and to simply doing what is right for the enterprise IT customer in a new economy.

Other recent Service‑ business highlights include:

  • Cash‑flow positive for the last two years.
  • High triple‑digit growth.
  • Now more than 33,000 IT professionals and 2.5 million end users leverage Service‑ in 30 countries around the world.
  • The majority of Service‑ customers are former customers of BMC and HP.

About Service‑

Service‑ enterprise IT service management software integrates ITIL v3 process support, software‑as‑a‑service (SaaS) delivery, and Web 2.0 functionality to provide a flexible, intuitive and self‑managing application. Service‑ was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company is based in Solana Beach, Calif. and has more than 240 enterprise customers worldwide. For more information, please visit http://www.service‑