Service-now.com Named Best of SaaS Showplace Award Winner

Software‑as‑a‑service enterprise IT service desk application helps organizations accelerate delivery and reduce cost of efficient IT service

SAN DIEGO – April 20, 2009 ‑ Service‑now.com, the pioneer of modern SaaS for IT service management, today announced it has been named a winner of the THINKstrategies Best of SaaS Showplace (BoSS) Award. A full description of the Service‑now.com winning BoSS Award submission can be found at http://www.saas‑showplace.com/awardSummary.php?key=352.

"IT organizations are increasingly adopting and experiencing the management benefits of SaaS," said Jeffrey M. Kaplan, SaaS Showplace founder and THINKstrategies managing director. "Today's SaaS solutions help IT more easily and economically deliver IT service management. Service‑now.com's IT service automation solution is a clear example of the powerful capabilities of today's leading SaaS alternatives to traditional on‑premise IT management applications."

Service‑now.com combines Information Technology Infrastructure Library (ITIL) v3 process support, modern SaaS delivery, and Web 2.0 functionality to provide a flexible, intuitive and self‑managing application. Service‑now.com was founded about four years ago by Fred Luddy, former CTO of Peregrine Systems and Remedy, has more than 250 enterprise customers worldwide, and exceeded $20 million in recurring revenue as of the beginning of 2009.

"Before the advent of modern SaaS, the technology available to the enterprise IT service management market had been stagnant for decades at the expense of efficient IT service," said Matt French, Service‑now.com director of marketing. "Service‑now.com is providing the first viable alternative to a crumbling traditional software model. The adoption of IT service management process best practices supported by a modern SaaS application helps IT organizations provide more efficient and effective service at a time when it is needed most."

THINKstrategies is the leading strategic consulting company focused on the business implications of the on‑demand services market. The BoSS Awards program was announced in January 2009 as the latest initiative by THINKstrategies to highlight SaaS and cloud computing companies which are producing tangible business benefits for end user organizations.

About Service‑now.com

Service‑now.com enterprise IT service management software combines ITIL v3 process support, software‑as‑a‑service (SaaS) delivery, and Web 2.0 functionality to provide a flexible, intuitive and self‑managing application. Service‑now.com was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company is based in Solana Beach, Calif. and has more than 250 enterprise customers worldwide. For more information, please visit http://www.service‑now.com/.