LONDON – Oct. 27, 2009 ‑ Service‑now.com, the pioneer of modern
SaaS for IT service
management, today announced it is a finalist for the 2009 itSMF UK
Innovation of the Year award. Service‑now.com is the first vendor to
deliver a powerful, yet simple IT service management application to
the enterprise IT market.
Service‑now.com is a finalist for the award based on a demonstration of:
Indicators of success and relevance
Obvious creative thinking and clearly innovative
Evidence to support the relevance of the innovation including
customer testimonials and take‑up figures
Detailed innovation benefit realisation including ROI
Service‑now.com is on a mission to change the status quo by removing
the enormous burden placed on IT organizations by old technology and
legacy software business practices. Service‑now.com recently announced
growth based on rapid market adoption of this modern approach to
IT service management.
Service‑now.com takes inspiration from the powerful usability and
simplicity of modern, Web‑based consumer apps from Google, eBay and
Amazon.com and applies these principles to an enterprise IT service
desk application. A modern SaaS application allows Service‑now.com to
focus all development efforts on the current release and future
functionality. Service‑now.com customers simply receive new features
through an automated upgrade process that preserves the customer's
existing customizations to the application.
Chris Gomersall, Service‑now.com VP of EMEA sales and services,
said, "Business requirements and IT processes have evolved while
legacy IT service management software has remained the same.
Enterprise IT deserves better, which is why we are on a mission to
provide IT service organizations with a better tool. The era of old
software that is impossible to implement, difficult to use and costly
to maintain is coming to a close."
The Innovation of the Year award winner will be announced at the itSMF UK awards
dinner on Nov. 9.
Service‑now.com will host "Unlock Opportunity," a virtual
conference from Oct. 27 – Nov. 5. Register today for this complimentary conference
to gain access to a wealth of information that helps IT organizations
address and mitigate the growing risk of end‑of‑life software
applications. Several Service‑now.com customers, Bill Keyworth of
Ptak, Noel & Associates, and Service‑now.com executives will
discuss options available to IT organizations facing a substantial,
disruptive and expensive software upgrade or end‑of‑life situation.
Service‑now.com enterprise IT service management software combines
ITIL v3 process support, software‑as‑a‑service
(SaaS) delivery, and modern Web functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
Luddy, former CTO of Peregrine Systems and Remedy. The company is
headquartered in Solana Beach, Calif. with offices in New York and
London. Service‑now.com has more than 320 enterprise customers
worldwide. For more information, please visit http://www.service‑now.com/.