Service-now.com Named Finalist for itSMF UK Innovation of the Year Award

LONDON – Oct. 27, 2009 ‑ Service‑now.com, the pioneer of modern SaaS for IT service management, today announced it is a finalist for the 2009 itSMF UK Innovation of the Year award. Service‑now.com is the first vendor to deliver a powerful, yet simple IT service management application to the enterprise IT market.

Service‑now.com is a finalist for the award based on a demonstration of:

  • Indicators of success and relevance
  • Obvious creative thinking and clearly innovative features
  • Evidence to support the relevance of the innovation including customer testimonials and take‑up figures
  • Detailed innovation benefit realisation including ROI analysis

Service‑now.com is on a mission to change the status quo by removing the enormous burden placed on IT organizations by old technology and legacy software business practices. Service‑now.com recently announced record growth based on rapid market adoption of this modern approach to IT service management.

Service‑now.com takes inspiration from the powerful usability and simplicity of modern, Web‑based consumer apps from Google, eBay and Amazon.com and applies these principles to an enterprise IT service desk application. A modern SaaS application allows Service‑now.com to focus all development efforts on the current release and future functionality. Service‑now.com customers simply receive new features through an automated upgrade process that preserves the customer's existing customizations to the application.

Chris Gomersall, Service‑now.com VP of EMEA sales and services, said, "Business requirements and IT processes have evolved while legacy IT service management software has remained the same. Enterprise IT deserves better, which is why we are on a mission to provide IT service organizations with a better tool. The era of old software that is impossible to implement, difficult to use and costly to maintain is coming to a close."

The Innovation of the Year award winner will be announced at the itSMF UK awards dinner on Nov. 9.

Unlock Opportunity

Service‑now.com will host "Unlock Opportunity," a virtual conference from Oct. 27 – Nov. 5. Register today for this complimentary conference to gain access to a wealth of information that helps IT organizations address and mitigate the growing risk of end‑of‑life software applications. Several Service‑now.com customers, Bill Keyworth of Ptak, Noel & Associates, and Service‑now.com executives will discuss options available to IT organizations facing a substantial, disruptive and expensive software upgrade or end‑of‑life situation.

About Service‑now.com

Service‑now.com enterprise IT service management software combines ITIL v3 process support, software‑as‑a‑service (SaaS) delivery, and modern Web functionality to provide a flexible, intuitive and self‑managing application. Service‑now.com was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company is headquartered in Solana Beach, Calif. with offices in New York and London. Service‑now.com has more than 320 enterprise customers worldwide. For more information, please visit http://www.service‑now.com/.