SAN DIEGO – April 13, 2009 ‑ Service‑now.com, the pioneer of
modern SaaS for IT service management, today announced the addition of
free Service‑now.com admin training and a free ITIL v2 to v3 bridge
course included with Knowledge09 conference registration. Knowledge09,
the third annual Service‑now.com user conference, is back in San
Diego, May 4‑7, 2009.
Knowledge09 has created a community of professionals dedicated to
solving the challenges of IT service management using modern
technology and common‑sense best practices. In addition to the admin
training and ITIL bridge course, this year Knowledge09 offers hands‑on
labs designed for advanced and intermediate Service‑now.com administrators.
Attendees must register now to reserve a space‑available spot in the
included pre‑conference training or bridge course. The Service‑now.com
admin training class will run from 9am to 5pm on Sunday, May 3 through
Monday, May 4. Also, Service‑now.com and Consulting‑Portal are
offering the complimentary ITIL v2‑v3 bridge course
and certification on Monday May 4, from 9am to 5pm.
Knowledge09 keynotes, breakout sessions and content will be
delivered by executives, IT experts and practitioners. Conference
general session keynotes will be anchored by Fred Luddy,
Service‑now.com founder and CEO, John Douglas, CompuCom Systems CIO,
and Norm Fjeldheim, Qualcomm CIO.
In addition, sessions will be delivered by Aspediens, Blue Cross and
Blue Shield of Minnesota, Consulting‑Portal, Dimension Data, Endo
Pharmaceuticals, Nashco, NYK Logistics, OhioHealth, RightAnswers,
Service‑now.com, TIAA‑CREF, and Tulare County.
The Knowledge09 conference registration rate is $1095 with
Press and analysts interested in attending the conference, please
contact Rhett Glauser at rhett.glauser@service‑now.com.
Follow or contribute to Knowledge09 on Twitter using hashtag #know09
Service‑now.com enterprise IT service management software integrates
ITIL v3 process support, software‑as‑a‑service
(SaaS) delivery, and Web 2.0 functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
Luddy, former CTO of Peregrine Systems and Remedy. The company is
based in Solana Beach, Calif. and has more than 250 enterprise
customers worldwide. For more information, please visit http://www.service‑now.com/.