Oct. 3, 2008 ‑ SAN DIEGO – Service‑now.com, the
pioneer of on‑demand IT service management, today announced
certification by the U.S. Department of Commerce with the United
States‑European Union (EU) Safe Harbor Framework. The Safe Harbor
Framework facilitates secure, uninterrupted data transfers from the EU
to the United States.
"As a software‑as‑a‑service vendor, our customers trust us to
keep their IT service management running and their data safe,"
said Fred Luddy, Service‑now.com CEO. "While we already employ
several layers of security
in our technology, including secure data transmission protocols and
SAS‑70 Type II certified data centers, this Safe Harbor certification
underscores our commitment to the security of our customers' data
around the world."
The European Commission's Directive on Data Protection prohibits the
transfer of personal data to countries outside of the European
Economic Area to nations that do not meet the EU standard for privacy
protection. Approved by the EU in 2000, Safe Harbor provides a
streamlined means for US organizations to comply with EU data
standards for protecting personal data privacy and improve service to
their clients in the EU.
Almost 25 percent of the Service‑now.com customer base is
headquartered in Europe and Service‑now.com is demonstrating
commitment to data privacy by certifying with the Safe Harbor
Framework. As the program has grown, it has achieved global
recognition as one of the best ways to meet the requirements of the
EU's Data Protection Directive. For more information, visit the Safe
Service‑now.com is the pioneer of on‑demand IT service management
software. Service‑now.com integrates ITIL v3 processes, software‑as‑a‑service
delivery, and Web 2.0 functionality to deliver a flexible, intuitive
and self‑managing application. Service‑now.com was founded by Fred
Luddy, former CTO of Peregrine Systems and Remedy. The company is
based in Solana Beach, Calif. and has more than 200 customers
worldwide. For more information, please visit http://www.service‑now.com/.