SAN DIEGO ‑ Nov. 18, 2010 ‑ Service‑now.com, the creator of
modern software‑as‑a‑service (SaaS) for IT service
management (ITSM), today announced it has been positioned by
Gartner, Inc. in the Challenger Quadrant of the 2010 "Magic
Quadrant for the IT Service Desk"* report.
According to Gartner research, "In 2010, IT organizations are
selecting IT service desk tools based on ease of implementation,
pricing flexibility and breadth of integrated IT service management
Service‑now.com changed the IT service desk market by delivering
new, efficient and powerfully simple automation for IT transformation.
Service‑now.com is now synonymous with new IT management and offers
the SaaS IT service desk application that can meet the Gartner
criteria for inclusion on the Magic Quadrant for IT Service Desk.
These criteria consider advanced IT service desk functionality,
enterprise customer adoption and prevailing interest from Gartner clients.
The established acceptance and comparable advantages of SaaS for IT
tools has helped Service‑now.com become the ITSM solution included most often on vendor
Mark Hamilton, Service‑now.com VP of marketing, said,
"Service‑now.com created a revival within the IT service desk
market six years ago. During that time hundreds of IT organizations
broke the chains of legacy software and moved to a fundamentally new
approach. The recent introduction of hosted and subscription products
from our big legacy software friends validates the transformative
vision created by Service‑now.com for IT service management in the
cloud. The appeal of old perpetual business models and technologies is
fading quickly and the ITSM
tool market is about to get interesting."
Service‑now.com introduces modern efficiency to IT process
orchestration, service portfolio and service
catalog, project and portfolio management, incident and problem
management, change and configuration management, social IT support, IT
cost management, and line of business applications for
facilities, HR and sales force management.
Also, this week Service‑now.com was again recognized for true
innovation and vision and was named winner of the prestigious 2010 UK
IT Industry Award in the category of Business IT Innovation of the
Year. The UK IT Industry Awards are the benchmark for excellence
throughout the computer industry and recognize the contributions of
organizations and technologies that have advanced information
technology during the past 12 months.
* Gartner, Inc., "Magic Quadrant for the IT Service Desk,"
by David Coyle, Kris Brittain and Bill Malik, Nov. 4, 2010.
The Service‑now.com enterprise IT service management platform
combines ITIL process support and SaaS delivery
to provide a flexible, intuitive and self‑managing, application in the
cloud. Founded in 2004, Service‑now.com uses a new business model and
modern technologies to transform IT. According to the 2010 Inc. 500
list, Service‑now.com is the fastest‑growing IT
management software company. For more information, please visit http://www.service‑now.com/ or http://blog.service‑now.com.
About the Magic Quadrant
The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is
reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period. It
depicts Gartner's analysis of how certain vendors measure against
criteria for that marketplace, as defined by Gartner. Gartner does not
endorse any vendor, product or service depicted in the Magic Quadrant,
and does not advise technology users to select only those vendors
placed in the "Leaders" quadrant. The Magic Quadrant is
intended solely as a research tool, and is not meant to be a specific
guide to action. Gartner disclaims all warranties, express or implied,
with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.