BIRMINGHAM, England – itSMF UK 2008 – Nov. 11, 2008 ‑
Service‑now.com, the pioneer of on‑demand IT service
management, today announced it has been positioned by Gartner,
Inc. in the visionaries quadrant of the 'Magic Quadrant for the IT
Service Desk'1 report.
Service‑now.com has delivered the first enterprise IT service desk
built on the Internet and delivered via software‑as‑a‑service
(SaaS). Service‑now.com was founded to provide the IT service
management market with a completely new and easy‑to‑use service desk solution.
Now with approximately 200 customers, Service‑now.com delivers
automatic upgrades and is self maintaining to allow customers to focus
on quality IT service delivery through the adoption of IT
Infrastructure Library (ITIL) processes.
According to Gartner research, "Ease of deployment is a main
reason why some service desk customers and prospects consider SaaS
solutions. SaaS service desk products are delivered on‑demand using
the Internet as the platform, which can noticeably reduce the time and
resources required for implementation…The advent of the SaaS licensing
model has been the largest innovation in the service desk market in
recent years. SaaS has opened up pricing flexibility that did not
exist a few years ago."
Fred Luddy, Service‑now.com CEO, said, "In my opinion, our
position in the visionaries quadrant in the Gartner 'Magic Quadrant
for IT Service Desk' validates our mission to simplify the IT service
management software experience for enterprise customers. We've
provided IT organizations with an efficient and cost‑effective ITSM
alternative by shouldering all of the heavy lifting associated with
application upgrades and maintenance. Now we are focused on providing
a continual stream of new product enhancements to help customers
further automate great IT service for their business."
About the Magic Quadrant
The Magic Quadrant is copyrighted Nov. 4, 2008 by Gartner, Inc. and
is reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period. It
depicts Gartner's analysis of how certain vendors measure against
criteria for that marketplace, as defined by Gartner. Gartner does not
endorse any vendor, product or service depicted in the Magic Quadrant,
and does not advise technology users to select only those vendors
placed in the "Leaders" quadrant. The Magic Quadrant is
intended solely as a research tool, and is not meant to be a specific
guide to action. Gartner disclaims all warranties, express or implied,
with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
Service‑now.com is the pioneer of on‑demand IT service management
software. Service‑now.com integrates ITIL v3 processes, software‑as‑a‑service
delivery, and Web 2.0 functionality to deliver a flexible, intuitive
and self‑managing application. Service‑now.com was founded by Fred
Luddy, former CTO of Peregrine Systems and Remedy. The company is
based in Solana Beach, Calif. and has more than 190 customers
worldwide. For more information, please visit http://www.service‑now.com/.
(1) Gartner, "Magic Quadrant for IT Service Desk," David
Coyle and Kris Brittain, Nov. 4, 2008.