SAN DIEGO – April 27, 2010 ‑ Service‑now.com, the creators of
modern IT service management, today announced record
customer and revenue growth during the three months ended March 31,
2010 to beat the annual revenue plan for fiscal year 2010 after only
three quarters of business. Service‑now.com recurring revenue
increased by 154 percent from March 31, 2009 to March 31, 2010.
Dramatic Service‑now.com revenue growth was driven by demand for
modern IT service management, software‑as‑a‑service (SaaS) and a
practical approach to enterprise IT service automation.
Fred Luddy, Service‑now.com CEO, said, "In a historically
difficult quarter, with most other IT service management tool vendors
scrambling to mimic our SaaS business and application, Service‑now.com
continues to provide the enterprise IT market with the only modern,
pragmatic and baggage‑free ITSM tool. Service‑now.com is thriving and
our future prospects are incredible."
Other Service‑now.com company highlights during the three months
ended March 31, 2010, include:
Added 49 new customers with a dozen "Fortune 1000"
Ahead of plan to more than double recurring revenue year over
Cash‑flow positive for three years
More than 100 percent subscription renewal rate as existing
customers add significant capacity
The Wall Street Journal named Service‑now.com to its Next Big
Thing list of The Top 50 Venture Capital‑Backed Firms.
AlwaysOn named Service‑now.com to the OnDemand Top 100 after
being selected from hundreds of other technology
Service‑now.com named finalist for the 2010 Pink Elephant
Innovation of the Year Award
Australian data center now online
Now 400 customers and 100,000 IT professionals use Service‑now.com
to help provide better IT service to about five
million end users around the world. Customers who selected
Service‑now.com for modern service management in the last three months
include Ascend Performance Materials, Auckland University of
Technology, Autodesk, BioReliance, Boots, Central DuPage Hospital,
CHRISTUS Health, Clear Wireless, Consumer Credit Counseling Service,
CorpTech, Elster Holdings, FMC Corporation, Gildan Activewear, Mercury
General Insurance, Northeastern University, North Carolina Department
of Transportation, Oil Search, Orbitz, Petsmart, Queensland Transport,
Reliance Steel & Aluminum, Sally Beauty Supply, San Antonio
Community Hospital, Sony Pictures Entertainment, Toyota Motor
Corporation Australia, and Varian Medical Systems.
This week in Canada, please join Service‑now.com customers,
employees and partners at Service‑now.com ITSM.NOW executive briefings in
Toronto and Calgary.
Service‑now.com enterprise IT service management combines ITIL v3
process support, modern SaaS
delivery, and modern Web functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more
information, please visit http://www.service‑now.com/