Service-now.com Posts Another Record Quarter of ITSM SaaS Customer Adoption

SAN DIEGO – April 27, 2010 ‑ Service‑now.com, the creators of modern IT service management, today announced record customer and revenue growth during the three months ended March 31, 2010 to beat the annual revenue plan for fiscal year 2010 after only three quarters of business. Service‑now.com recurring revenue increased by 154 percent from March 31, 2009 to March 31, 2010.

Dramatic Service‑now.com revenue growth was driven by demand for modern IT service management, software‑as‑a‑service (SaaS) and a practical approach to enterprise IT service automation.

Fred Luddy, Service‑now.com CEO, said, "In a historically difficult quarter, with most other IT service management tool vendors scrambling to mimic our SaaS business and application, Service‑now.com continues to provide the enterprise IT market with the only modern, pragmatic and baggage‑free ITSM tool. Service‑now.com is thriving and our future prospects are incredible."

Other Service‑now.com company highlights during the three months ended March 31, 2010, include:

  • Added 49 new customers with a dozen "Fortune 1000" accounts
  • Ahead of plan to more than double recurring revenue year over year
  • Cash‑flow positive for three years
  • More than 100 percent subscription renewal rate as existing customers add significant capacity
  • The Wall Street Journal named Service‑now.com to its Next Big Thing list of The Top 50 Venture Capital‑Backed Firms.
  • AlwaysOn named Service‑now.com to the OnDemand Top 100 after being selected from hundreds of other technology companies.
  • Service‑now.com named finalist for the 2010 Pink Elephant Innovation of the Year Award
  • Australian data center now online

Now 400 customers and 100,000 IT professionals use Service‑now.com to help provide better IT service to about five million end users around the world. Customers who selected Service‑now.com for modern service management in the last three months include Ascend Performance Materials, Auckland University of Technology, Autodesk, BioReliance, Boots, Central DuPage Hospital, CHRISTUS Health, Clear Wireless, Consumer Credit Counseling Service, CorpTech, Elster Holdings, FMC Corporation, Gildan Activewear, Mercury General Insurance, Northeastern University, North Carolina Department of Transportation, Oil Search, Orbitz, Petsmart, Queensland Transport, Reliance Steel & Aluminum, Sally Beauty Supply, San Antonio Community Hospital, Sony Pictures Entertainment, Toyota Motor Corporation Australia, and Varian Medical Systems.

This week in Canada, please join Service‑now.com customers, employees and partners at Service‑now.com ITSM.NOW  executive briefings in Toronto and Calgary.

About Service‑now.com

Service‑now.com enterprise IT service management combines ITIL v3 process support, modern SaaS delivery, and modern Web functionality to provide a flexible, intuitive and self‑managing application. Service‑now.com was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more information, please visit http://www.service‑now.com/ or http://blog.service‑now.com.