SAN DIEGO – Feb. 5, 2009 ‑ Service‑now.com, the
pioneer of IT service management via SaaS, today announced record
revenue growth. As of Dec. 31, 2008, Service‑now.com is approaching
$20 million in recurring revenue. Service‑now.com executives attribute
the growth to a modern approach to software‑as‑a‑service (SaaS) and to
simply doing what is right for the enterprise IT customer in a new economy.
Other recent Service‑now.com business highlights include:
Cash‑flow positive for the last year and a half.
High triple‑digit growth during the last 12 quarters.
Revenue is recurring based on an annual subscription
Now more than 33,000 IT professionals and 2.5 million end users
leverage Service‑now.com in 30 countries around the
The majority of the 237 Service‑now.com enterprise customers were
customers of BMC
Remedy and HP
ServiceCenter / Service Desk.
Luddy, Service‑now.com founder and CEO, said, "We're still
relatively small but we are onto something big. Next‑generation SaaS,
leveraging virtualization and data center automation, has allowed
Service‑now.com to quickly succeed while turning a legacy industry on
"Service‑now.com's modern IT service management didn't come a
minute too soon for our customers who are faced with a new economy.
Market forces have caused businesses to look around, find something
more efficient, and move away from the status quo. Essentially, we're
just providing what is in the best interest of our customers."
Knowledge09 is back in San Diego, May 4‑7, 2009.
The annual Service‑now.com user conference has created a community of
professionals dedicated to solving the challenges of IT service
management using modern technology and common‑sense best practices.
Service‑now.com is the pioneer of on‑demand IT service management
software. Service‑now.com integrates ITIL v3 processes, software‑as‑a‑service
delivery, and Web 2.0 functionality to deliver a flexible, intuitive
and self‑managing application. Service‑now.com was founded in 2005 by
Luddy, former CTO of Peregrine Systems and Remedy. The company is
based in Solana Beach, Calif. and has more than 235 customers
worldwide. For more information, please visit http://www.service‑now.com/.