Service-now.com Reports Record Growth

SAN DIEGO – Feb. 5, 2009 ‑ Service‑now.com, the pioneer of IT service management via SaaS, today announced record revenue growth. As of Dec. 31, 2008, Service‑now.com is approaching $20 million in recurring revenue. Service‑now.com executives attribute the growth to a modern approach to software‑as‑a‑service (SaaS) and to simply doing what is right for the enterprise IT customer in a new economy.

Other recent Service‑now.com business highlights include:

  • Cash‑flow positive for the last year and a half.
  • High triple‑digit growth during the last 12 quarters.
  • Revenue is recurring based on an annual subscription license.
  • Now more than 33,000 IT professionals and 2.5 million end users leverage Service‑now.com in 30 countries around the world.
  • The majority of the 237 Service‑now.com enterprise customers were customers of BMC Remedy and HP ServiceCenter / Service Desk.

 Fred Luddy, Service‑now.com founder and CEO, said, "We're still relatively small but we are onto something big. Next‑generation SaaS, leveraging virtualization and data center automation, has allowed Service‑now.com to quickly succeed while turning a legacy industry on its head.

"Service‑now.com's modern IT service management didn't come a minute too soon for our customers who are faced with a new economy. Market forces have caused businesses to look around, find something more efficient, and move away from the status quo. Essentially, we're just providing what is in the best interest of our customers."

Knowledge09

Knowledge09 is back in San Diego, May 4‑7, 2009. The annual Service‑now.com user conference has created a community of professionals dedicated to solving the challenges of IT service management using modern technology and common‑sense best practices. Join us.

About Service‑now.com

Service‑now.com is the pioneer of on‑demand IT service management software. Service‑now.com integrates ITIL v3 processes, software‑as‑a‑service delivery, and Web 2.0 functionality to deliver a flexible, intuitive and self‑managing application. Service‑now.com was founded in 2005 by Fred Luddy, former CTO of Peregrine Systems and Remedy. The company is based in Solana Beach, Calif. and has more than 235 customers worldwide. For more information, please visit http://www.service‑now.com/.