SAN DIEGO – Jan. 26, 2010 ‑ Service‑now.com, the developer of
modern IT service management
via SaaS, today announced it has been named the 2009 enterprise
systems management product of the year by the editors of TechTarget's
Data Center Media Group.
Stansberry, SearchDataCenter.com executive editor, writes,
"IT managers said they loved Service‑now.com's Web‑based delivery
model and that the product's out‑of‑the‑box workflow and customization
options really allow the company to wrap its IT processes around the
According to SearchDataCenter.com,
"Service‑now.com is a Software‑as‑a‑Service (SaaS)‑based systems
management tool that provides IT process automation and IT service
management functions, competing against the entrenched vendors in the
Big Four ‑‑ BMC, CA, HP and IBM. The company has had a lot of success
taking customers away from its much larger competitors by offering
simple pricing plans and frequent, painless software upgrades.
"In 2009, SearchDataCenter.com reported on data center managers
ship from clunky legacy framework tools to Service‑now.com, and
enthusiasm for the software has grown steadily. More companies have
decided that, in a down economy with shrinking IT staff and budgets,
it doesn't make sense to spend man‑hours and budget maintaining the
management tools when you can buy the majority of the functionality
you need as a service over the Web. Customers and analysts raved about
Service‑now.com in 2009."
SearchDataCenter.com 2009 Product of the Year winners were named in
three categories including enterprise systems management software,
server hardware and data center infrastructure systems. Winners were
selected according to the following six criteria:
Ease of integration into existing environments
Ease of use and manageability
The awards were judged by the SearchDataCenter.com editorial staff
in conjunction with a team of users, industry experts, analysts and
consultants. Nominated enterprise data center products were introduced
and shipped after Oct. 31, 2008 and before Nov. 1, 2009.
part of the TechTarget network and publishes
integrated IT media to help IT professionals evaluate and purchase key
elements of corporate data centers.
Service‑now.com modern SaaS for ITSM is drastically different from
legacy alternatives. Please join Service‑now.com customers, employees
and partners at Service‑now.com
ITSM.NOW executive briefings, the Pink Elephant IT Service
Management Conference, or Knowledge10
to learn more.
Service‑now.com enterprise IT service management software combines
ITIL v3 process support, modern SaaS
delivery, and modern Web functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more
information, please visit http://www.service‑now.com/.