Service-now.com Selected by AlwaysOn as an OnDemand Top 100 Winner

SAN DIEGO – April 14, 2010 ‑ Service‑now.com, creator of the modern enterprise IT service management application, today announced it has been chosen by AlwaysOn as one of the OnDemand Top 100 winners. Inclusion in the OnDemand 100 signifies leadership amongst peers and a game‑changing approach and technology that is disrupting existing markets and entrenched players. Service‑now.com was selected by the AlwaysOn editorial team and industry experts based on a set of five criteria: innovation, market potential, commercialization, stakeholder value and media buzz.

The OnDemand 100 winners were selected from among hundreds of other technology companies nominated by investors, bankers, journalists, and industry insiders. The AlwaysOn editorial team conducted a rigorous three‑month selection process to finalize the 2010 list.

Service‑now.com has created a completely new software experience for enterprise IT organizations by introducing a powerful yet simple tool for IT service management. Service‑now.com developers take inspiration from consumer Web technologies like Amazon.com, Yahoo! and Google and apply the same powerfully simple usability to a modern enterprise ITSM application.

Service‑now.com delivers continual ITSM application innovation to hundreds of customers through an automated upgrade process. With SaaS, Service‑now.com shifts the onus of maintaining, upgrading and running the application from the customer to the vendor. This shift in responsibility changes the ITSM software industry by allowing customers to focus on delivering quality IT service through the adoption of IT process best practices such as those outlined in the IT Infrastructure Library (ITIL).

Service‑now.com customers utilize the application to automate the management of service requests, incident, problem, change, and knowledge management. Service‑now.com is also used for IT project management, service catalog, discovery and application dependency mapping, CMDB, IT asset management and as an application development platform‑as‑a‑service (PaaS).

"As the digital information created by businesses continues to explode at astronomical rates, the need to manage, analyze and share this information is becoming extremely challenging," said Tony Perkins, founder and editor of AlwaysOn. "We congratulate this year's OnDemand 100 for providing the technology platforms and services needed to manage and leverage this new era of information complexity and overload."

Service‑now.com will be honored at AlwaysOn's OnDemand event in Palo Alto on April 19th, 2010. A full list of all the OnDemand Top 100 winners can be found on the AlwaysOn website.

The Service‑now.com modern approach to ITSM is drastically different from legacy alternatives. Please join Service‑now.com customers, employees and partners at Service‑now.com ITSM.NOW executive briefings in Montreal, Toronto and Calgary the week of April 26, 2010.

About Service‑now.com

Service‑now.com enterprise IT service management combines ITIL v3 process support, modern SaaS delivery, and modern Web functionality to provide a flexible, intuitive and self‑managing application. Service‑now.com was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more information, please visit http://www.service‑now.com/ or http://blog.service‑now.com.