SAN DIEGO – April 14, 2010 ‑ Service‑now.com, creator of the
modern enterprise IT service management application,
today announced it has been chosen by AlwaysOn as one of the OnDemand
Top 100 winners. Inclusion in the OnDemand 100 signifies leadership
amongst peers and a game‑changing approach and technology that is
disrupting existing markets and entrenched players. Service‑now.com
was selected by the AlwaysOn editorial team and industry experts based
on a set of five criteria: innovation, market potential,
commercialization, stakeholder value and media buzz.
The OnDemand 100 winners were selected from among hundreds of other
technology companies nominated by investors, bankers, journalists, and
industry insiders. The AlwaysOn editorial team conducted a rigorous
three‑month selection process to finalize the 2010 list.
Service‑now.com has created a completely new software experience for
enterprise IT organizations by introducing a powerful yet simple tool
for IT service management. Service‑now.com developers
take inspiration from consumer Web technologies like Amazon.com,
Yahoo! and Google and apply the same powerfully simple usability to a
modern enterprise ITSM application.
Service‑now.com delivers continual ITSM application innovation to
hundreds of customers through an automated upgrade process. With SaaS,
Service‑now.com shifts the onus of maintaining, upgrading and running
the application from the customer to the vendor. This shift in
responsibility changes the ITSM software industry by allowing
customers to focus on delivering quality IT service through the
adoption of IT process best practices such as those outlined in the IT
Infrastructure Library (ITIL).
Service‑now.com customers utilize the application to automate the
management of service requests, incident, problem, change, and
knowledge management. Service‑now.com is also used for IT project
catalog, discovery and application dependency mapping, CMDB, IT
asset management and as an application development
"As the digital information created by businesses continues to
explode at astronomical rates, the need to manage, analyze and share
this information is becoming extremely challenging," said Tony
Perkins, founder and editor of AlwaysOn. "We congratulate this
year's OnDemand 100 for providing the technology platforms and
services needed to manage and leverage this new era of information
complexity and overload."
Service‑now.com will be honored at AlwaysOn's OnDemand event in Palo
Alto on April 19th, 2010. A full list of all the OnDemand
Top 100 winners can be found on the AlwaysOn website.
The Service‑now.com modern approach to ITSM
is drastically different from legacy alternatives. Please join
Service‑now.com customers, employees and partners at Service‑now.com ITSM.NOW executive briefings in
Montreal, Toronto and Calgary the week of April 26, 2010.
Service‑now.com enterprise IT service management combines ITIL v3
process support, modern SaaS
delivery, and modern Web functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more
information, please visit http://www.service‑now.com/