SAN DIEGO ‑ May 20, 2010 ‑ Service‑now.com, the developer of
modern IT service management SaaS, today announced the
Service‑now.com Spring 2010 release will include a new SaaS
application for field service management. Service‑now.com Field
Service Management orchestrates resources and inventory logistics to
ensure field‑based IT services are delivered accurately, efficiently
and at the least possible cost.
Service‑now.com delivers a constant stream of new, organically
developed functionality and applications to customers as part of their
existing subscription license. The field service management application is one of
six new applications included in the Service‑now.com Spring 2010 release.
Legacy field service applications are complex, standalone tools. As
an alternative, Service‑now.com customers have requested a field
service tool natively integrated with the Service‑now.com IT service
management application to help:
Reduce the time and cost of field service logistics
Meet service level agreements and commitments
Optimize expensive field service technicians
Best utilize existing inventory investments and plan for future
Deliver accurate task assignments
Service‑now.com simplifies field service orchestration by providing
actionable information to help dispatch agents efficiently assign
resources based on skill set, location and availability. The new field
service application also accurately tracks inventory levels and locations.
Resource management ‑‑ Identify the right resource for the job
by managing resource skill sets, availability, territory and coverage.
Correlating resources with inventory helps IT service organizations
get the most out of their time.
Inventory management ‑‑ Track parts, spares and consumables by
location including warehouse, agent assigned, vehicle trunk stock and
customer onsite stock. Agents can manage inventory levels to ensure
stock is adequately replenished.
Dispatch ‑‑ Customers use the Service‑now.com graphical
workflow engine to orchestrate unique dispatch activities through each
phase of the service order lifecycle including order request, work
instructions, location directions and expected service order
completion time. Dispatch agents can easily track service order
fulfillment progress by monitoring travel and work time.
Service‑now.com Field Service Management customers will use familiar
Service‑now.com shared platform components such as a CMDB,
a graphical workflow engine for process automation, reporting,
messaging, integrations and more.
Nimble, customer‑driven development has established Service‑now.com
as the innovator of modern
ITSM technology for IT organizations working in a refocused, more
demanding business environment.
The Service‑now.com Spring 2010 release is the most substantial
release in the five‑year history of modern SaaS for ITSM. The release
is focused on helping IT organizations better define, manage and
demonstrate the value of IT service to the business.
To view a live demonstration of these new applications and features,
please register to receive a recording of the Service‑now.com 2010
release virtual conference. Alternatively, a live
instance of the Service‑now.com application is always available at http://demo.servicenow.com (no registration required).
Licensing and availability
Service‑now.com has delivered three major releases per year for the
last five years to provide customers with the latest in ITSM
technology. New Spring 2010 release applications will be included in
the Service‑now.com subscription license at no additional cost to
customers on June 4, 2010. Service‑now.com offers a simple yet
flexible subscription license with volume discounts available.
Service‑now.com enterprise IT service management combines ITIL v3
process support, modern SaaS
delivery, and the latest Web functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more
information, please visit http://www.service‑now.com/