Service-now.com Spring 2010 Release Includes New SaaS App for IT Cost Management

SAN DIEGO, CA ‑ June 7, 2010 ‑ Service‑now.com, the developer of modern IT service management SaaS, today announced the Service‑now.com Spring 2010 release includes a new SaaS application for Cost Management. Service‑now.com Cost Management helps IT organizations understand IT service costs and communicate and measure the value of services to the business in financial terms.

"More than ever IT organizations are required to demonstrate business value through fiscally accountable IT services," said Matt French, Service‑now.com director of marketing. "IT has traditionally struggled to demonstrate the value of its services and is viewed as a cost center simply because IT cost is disconnected from service value. IT organizations can now use Service‑now.com to communicate IT service value in terms the business can understand."

Service‑now.com is the first to deliver a SaaS IT cost application built on an IT service automation platform. Service‑now.com Cost Management is natively integrated with Service‑now.com applications for service portfolio management, project and portfolio management, and workflow. Service‑now.com uses its CMDB service model for cost allocation to speed customer time to production, improve data accuracy, and eliminate technology overhead.

IT service organizations can use Service‑now.com Cost Management to allocate, categorize and track actual IT costs, and to compare budgets against actual costs. It is unique in providing:

  • An IT financial management dashboard for business and IT decision makers
  • Automated IT service cost aggregation based on CMDB service modeling, work time and tasks
  • Accurate and relevant service portfolio pricing based on value
  • Allocation of IT costs to business units, cost centers or any organizational unit
  • CMDB CI rate cards for easy input of common, redundant costs

Service‑now.com delivers a constant stream of new, organically developed functionality and applications to customers as part of their existing subscription license. The Cost Management application is one of six new applications included in the Service‑now.com Spring 2010 release.

Nimble, customer‑driven development has established Service‑now.com as the innovator of modern ITSM technology for IT organizations working in a refocused, more demanding business environment. The Service‑now.com Spring 2010 release is the most substantial release in the five‑year history of modern SaaS for ITSM. The release is focused on helping IT organizations better define, manage and demonstrate the value of IT service to the business.

A demonstration video of the Service‑now.com Spring 2010 release, including the new Cost Management application, is now available. Alternatively, a live instance of the Service‑now.com application is always available at http://demo.servicenow.com (no registration required).

Licensing and availability

Service‑now.com has delivered three major releases per year for the last five years to provide customers with the latest in ITSM technology. Delivered to customers on June 4, 2010, the new Spring 2010 release applications and functionality are included in the Service‑now.com subscription license at no additional cost. Service‑now.com offers a simple yet flexible subscription license with volume discounts available.

About Service‑now.com

Service‑now.com enterprise IT service management combines ITIL v3 process support, modern SaaS delivery, and the latest Web functionality to provide a flexible, intuitive and self‑managing application. Service‑now.com was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more information, please visit http://www.service‑now.com/ or http://blog.service‑now.com.