SAN DIEGO, CA ‑ June 7, 2010 ‑ Service‑now.com, the developer
of modern IT service management SaaS, today announced
the Service‑now.com Spring 2010 release includes a new SaaS
application for Cost Management. Service‑now.com Cost Management helps
IT organizations understand IT service costs and communicate and
measure the value of services to the business in financial terms.
"More than ever IT organizations are required to demonstrate
business value through fiscally accountable IT services," said
Matt French, Service‑now.com director of marketing. "IT has
traditionally struggled to demonstrate the value of its services and
is viewed as a cost center simply because IT cost is disconnected from
service value. IT organizations can now use Service‑now.com to
communicate IT service value in terms the business can understand."
Service‑now.com is the first to deliver a SaaS IT cost application
built on an IT service automation platform. Service‑now.com Cost
Management is natively integrated with Service‑now.com
applications for service
portfolio management, project and portfolio management, and
workflow. Service‑now.com uses its CMDB
service model for cost allocation to speed customer time to
production, improve data accuracy, and eliminate technology overhead.
IT service organizations can use Service‑now.com Cost Management to
allocate, categorize and track actual IT costs, and to compare budgets
against actual costs. It is unique in providing:
An IT financial management dashboard for business and IT decision
Automated IT service cost aggregation based on CMDB service
modeling, work time and tasks
Accurate and relevant service portfolio pricing based on
Allocation of IT costs to business units, cost centers or any
CMDB CI rate cards for easy input of common, redundant
Service‑now.com delivers a constant stream of new, organically
developed functionality and applications to customers as part of their
existing subscription license. The Cost Management application is one
of six new applications included in the Service‑now.com Spring 2010 release.
Nimble, customer‑driven development has established Service‑now.com
as the innovator of modern
ITSM technology for IT organizations working in a refocused, more
demanding business environment. The Service‑now.com Spring 2010
release is the most substantial release in the five‑year history of
modern SaaS for ITSM. The release is focused on helping IT
organizations better define, manage and demonstrate the value of IT
service to the business.
A demonstration video of the Service‑now.com
Spring 2010 release, including the new Cost Management application, is
now available. Alternatively, a live instance of the Service‑now.com
application is always available at http://demo.servicenow.com (no registration required).
Licensing and availability
Service‑now.com has delivered three major releases per year for
the last five years to provide customers with the latest in ITSM
technology. Delivered to customers on June 4, 2010, the new Spring
2010 release applications and functionality are included in the
Service‑now.com subscription license at no additional cost.
Service‑now.com offers a simple yet flexible subscription license with
volume discounts available.
Service‑now.com enterprise IT service management combines ITIL v3
process support, modern SaaS
delivery, and the latest Web functionality to provide a flexible,
intuitive and self‑managing application. Service‑now.com was founded
by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more
information, please visit http://www.service‑now.com/