Service-now.com Spring 2010 Release Includes New SaaS App for Project and Portfolio Management

SAN DIEGO ‑ June 2, 2010 ‑ Service‑now.com, the developer of modern IT service management SaaS, today announced the Service‑now.com Spring 2010 release will include a new SaaS application for project and portfolio management. Service‑now.com Project and Portfolio Management helps the IT organization execute IT strategy within budget, and helps optimize staffing resources through on‑time project delivery.

Service‑now.com customers recognize the power and efficiency of a project and portfolio management tool that can directly support IT service management efforts. Service‑now.com Project and Portfolio Management is unique in its native integration with ITSM process automation. Most project and portfolio management applications are not integrated with the IT organization's IT service automation tools.

Project and portfolio management is built on the Service‑now.com platform as a service and uses the same resource management model, task‑based workflow and IT cost management used by all other Service‑now.com applications. This unique approach speeds time to production, eliminates redundancy, eases administration and simplifies portfolio evaluation.

IT service organizations can use Service‑now.com project and portfolio management to track IT resource utilization across IT service management project tasks and activities. IT service professionals can also manage all project and support tasks from a single queue.

Service‑now.com Project Portfolio Management provides:

  • Analysis of the project portfolio from a strategic view
  • Reduced project risk
  • Effective use of resources
  • Accurate planning to support demand and project pipelines
  • Projects on time and within budget

Service‑now.com Project and Portfolio Management links project strategy and evaluation outlined in the portfolio with tactical project execution to drive more control and visibility into project and staff performance. Project management tasks can be aligned with the best skill sets to ensure valuable time is well orchestrated and utilized. Individual and group skill sets, availability and workload are all easily defined and tracked within Service‑now.com.

Project managers are armed with relevant visible project data that is easily manipulated within an intuitive drag and drop Gantt timeline. Service‑now.com also simplifies task creation and resource allocation for easy project development and ongoing management. Within a single timeline, project managers can assess project progress and resource utilization.

Service‑now.com delivers a constant stream of new, organically developed functionality and applications to customers as part of their existing subscription license. The project and portfolio management application is one of six new applications included in the Service‑now.com Spring 2010 release.

Nimble, customer‑driven development has established Service‑now.com as the innovator of modern ITSM technology for IT organizations working in a refocused, more demanding business environment. The Service‑now.com Spring 2010 release is the most substantial release in the five‑year history of modern SaaS for ITSM. The release is focused on helping IT organizations better define, manage and demonstrate the value of IT service to the business.

 

To view a live demonstration of these new applications and features, please register to receive a recording of the Service‑now.com Spring 2010 release virtual conference. Alternatively, a live instance of the Service‑now.com application is always available at http://demo.servicenow.com (no registration required).

Licensing and availability

Service‑now.com has delivered three major releases per year for the last five years to provide customers with the latest in ITSM technology. New Spring 2010 release applications will be included in the Service‑now.com subscription license at no additional cost to customers on June 4, 2010. Service‑now.com offers a simple yet flexible subscription license with volume discounts available.

About Service‑now.com

Service‑now.com enterprise IT service management combines ITIL v3 process support, modern SaaS delivery, and the latest Web functionality to provide a flexible, intuitive and self‑managing application. Service‑now.com was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more information, please visit http://www.service‑now.com/ or http://blog.service‑now.com.