Service-now.com Spring 2010 Release Includes New SaaS App for Service Portfolio Management

SAN DIEGO ‑ June 8, 2010 ‑ Service‑now.com, the developer of modern IT service management SaaS, today announced the Service‑now.com Spring 2010 release includes a new SaaS application for service portfolio management. Service‑now.com Service Portfolio Management helps IT organizations define and communicate available IT services to the business while managing service scope, availability, commitments and costs.

A lack of organizational and process maturity combined with tool ineffectiveness has kept most IT organizations from providing a usable service portfolio to the business. Existing hard copy, manually maintained service portfolios are isolated from the actionable IT service data that makes a service portfolio useful and relevant.

As a result, business users remain unaware of services they are entitled to receive, expectations go unmanaged, and IT struggles to clearly demonstrate value.

As with all Service‑now.com applications, service portfolio is a Web‑based, SaaS application built on the Service‑now.com IT service automation platform as a service. Naturally, Service‑now.com Service Portfolio Management is integrated with Service‑now.com Cost Management, service request, service catalog, CMDB and service level management. This approach speeds customer time to production, ensures data relevance, and helps IT run more like a business.

Service‑now.com Service Portfolio Management can be used to define services and service subscriptions, manage service commitments and availability, and understand service costs. It is unique in providing:

  • Executive dashboards showing IT performance through service availability, trending and costs
  • Subscription‑based IT service entitlements
  • Automated tracking of service availability against commitments
  • Targeted and actionable service catalog and service request
  • Web‑based authoring interface integrated with Service‑now.com PaaS resources
  • Convenient portfolio formats including Web portals, email and executive dashboards

Service‑now.com delivers a constant stream of new, organically developed functionality and applications to customers as part of their existing subscription license. The service portfolio management application is one of six new applications included in the Service‑now.com Spring 2010 release.

Nimble, customer‑driven development has established Service‑now.com as the innovator of modern ITSM technology for IT organizations working in a refocused, more demanding business environment. The Service‑now.com Spring 2010 release is the most substantial release in the five‑year history of modern SaaS for ITSM. The release is focused on helping IT organizations better define, manage and demonstrate the value of IT service to the business.

A demonstration video of the Service‑now.com Spring 2010 release, including the new service portfolio management application, is now available. Alternatively, a live instance of the Service‑now.com application is always available at http://demo.servicenow.com (no registration required).

Licensing and availability

Service‑now.com has delivered three major releases per year for the last five years to provide customers with the latest in ITSM technology. Delivered to customers on June 4, 2010, the new Spring 2010 release applications and functionality are included in the Service‑now.com subscription license at no additional cost to customers. Service‑now.com offers a simple yet flexible subscription license with volume discounts available.

About Service‑now.com

Service‑now.com enterprise IT service management combines ITIL v3 process support, modern SaaS delivery, and the latest Web functionality to provide a flexible, intuitive and self‑managing application. Service‑now.com was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more information, please visit http://www.service‑now.com/ or http://blog.service‑now.com.