Spring 2010 Release Includes Shared Services for More Business Process Automation

SAN DIEGO – May 13, 2010 ‑ Service‑, the developer of modern IT service management SaaS, today announced the Service‑ Spring 2010 release will include two new SaaS applications for human resources and facilities management. Service‑ uses shared services and business process automation built into the Service‑ platform as a service (PaaS) to provide customers with extendable business request, task and resource management.

Service‑ delivers a constant stream of new, organically developed functionality and applications to customers as part of their existing subscription license. The HR and facilities applications are two of many new applications included in the Service‑ Spring 2010 release. Nimble, customer‑driven development has established Service‑ as the innovator of modern ITSM technology for organizations working in a refocused, more demanding business environment.

The rest of the applications coming in the Service‑ Spring 2010 release will be announced during the weeks leading up to the most substantial release in the five‑year history of modern SaaS for ITSM. The new release helps IT organizations better define, manage and demonstrate value to the business. IT organizations using Service‑ are being asked by the business to provide:

  • A single interface to view and request available business services
  • Task‑based workflow to automate business processes across multiple departments
  • Rapid fulfillment of business automation requirements using a common PaaS

The majority of Service‑ customers currently use the Service‑ PaaS to automate various non‑IT processes for billing, finance, quality control, legal case documentation, telecom resourcing, conference and event management, and others.

Prebuilt Service‑ SaaS applications for HR and facilities management use Service‑ platform functionality to automate and manage requests and tasks. Organizations can automate business processes faster by using Service‑ shared services such as a service catalog to publish and capture business requests, a graphical workflow engine to orchestrate request and task fulfillment, and a CMDB to manage business services, assets and their relationships.

For additional details and to see a live demonstration of the Service‑ Spring 2010 release, please join the Service‑ 2010 release virtual conference on May 18. The webinar will be recorded and provided to registered attendees. Alternatively, a live instance of the Service‑ application is always available at (no registration required).

Licensing and availability

Service‑ has delivered three major releases per year for the last five years to provide customers with the latest in ITSM technology. New Spring 2010 release applications will be included in the Service‑ subscription license at no additional cost to customers on June 4, 2010. Service‑ offers a simple yet flexible subscription license with volume discounts available.

About Service‑

Service‑ enterprise IT service management combines ITIL v3 process support, modern SaaS delivery, and the latest Web functionality to provide a flexible, intuitive and self‑managing application. Service‑ was founded by Fred Luddy, former CTO of Peregrine Systems and Remedy. For more information, please visit http://www.service‑ or http://blog.service‑