SAN DIEGO – May 13, 2010 ‑ Service‑now.com, the developer of
modern IT service management SaaS, today announced the
Service‑now.com Spring 2010 release will include two new SaaS
applications for human resources and facilities management.
Service‑now.com uses shared services and business process automation
built into the Service‑now.com platform as a service (PaaS) to provide
customers with extendable business request, task and resource management.
Service‑now.com delivers a constant stream of new, organically
developed functionality and applications to customers as part of their
existing subscription license. The HR and facilities applications are
two of many new applications included in the Service‑now.com Spring
2010 release. Nimble, customer‑driven development has established
Service‑now.com as the innovator of modern
ITSM technology for organizations working in a refocused, more
demanding business environment.
The rest of the applications coming in the Service‑now.com Spring
2010 release will be announced during the weeks leading up to the most
substantial release in the five‑year history of modern SaaS for ITSM.
The new release helps IT organizations better define, manage and
demonstrate value to the business. IT organizations using
Service‑now.com are being asked by the business to provide:
A single interface to view and request available business
Task‑based workflow to automate business processes across
Rapid fulfillment of business automation requirements using a
The majority of Service‑now.com customers currently use the
Service‑now.com PaaS to automate various non‑IT processes for billing,
finance, quality control, legal case documentation, telecom
resourcing, conference and event management, and others.
Prebuilt Service‑now.com SaaS applications for HR and facilities
management use Service‑now.com platform functionality to automate and
manage requests and tasks. Organizations can automate business
processes faster by using Service‑now.com shared services such as a service
catalog to publish and capture business requests, a graphical
workflow engine to orchestrate request and task fulfillment, and a CMDB
to manage business services, assets and their relationships.
For additional details and to see a live demonstration of the
Service‑now.com Spring 2010 release, please join the Service‑now.com
2010 release virtual conference on May 18. The webinar will
be recorded and provided to registered attendees. Alternatively, a
live instance of the Service‑now.com application is always available
at http://demo.servicenow.com (no registration required).
Licensing and availability
Service‑now.com has delivered three major releases per year for the
last five years to provide customers with the latest in ITSM
technology. New Spring 2010 release applications will be included in
the Service‑now.com subscription license at no additional cost to
customers on June 4, 2010. Service‑now.com offers a simple yet
flexible subscription license with volume discounts available.
Service‑now.com enterprise IT service management combines ITIL v3
process support, modern SaaS delivery, and the latest Web
functionality to provide a flexible, intuitive and self‑managing
application. Service‑now.com was founded by Fred Luddy, former CTO of
Peregrine Systems and Remedy. For more information, please visit http://www.service‑now.com/ or http://blog.service‑now.com.