SAN DIEGO – Feb. 5, 2009 ‑ Service‑now.com, the
pioneer of IT service management via SaaS, today announced highlights
of the Service‑now.com Winter 2009 release. This new release provides
consumer Web functionality like mobile browser access, search,
drag‑and‑drop UI customization, and online shopping for enterprise IT.
The Winter 2009 release also includes new applications for project
management and graphical workflow.
Service‑now.com is the first enterprise IT service
management software to be delivered via software‑as‑a‑service (SaaS).
More than 1000 Service‑now.com customer instances were updated with
the Winter 2009 release in less than one hour while most customers
were home for the weekend. This is the 15th Service‑now.com
release in three and a half years.
Service‑now.com customer, Zamil Industrial, is an international
manufacturing group, is headquartered in Dammam, Kingdom of Saudi
Arabia, and employs more than 8,500 people in 55 countries.
Ahmed Abdrabalnabi, Zamil Industrial IT services planning manager,
said, "This was another seamless Service‑now.com upgrade. Through
the power of ITSM via SaaS, we're already using the new
Service‑now.com Project Management functionality with minimal
customization to track time spent on IT projects. Also,
Service‑now.com graphical workflow is a powerful tool we are using to
deliver more efficient change management."
The Service‑now.com Winter 2009 release includes:
IT service desk on the iPhone and Blackberry
Open, update and close service requests, incidents, problems and
changes from the mobile device
Untethered IT management for better data accuracy and more
informed IT service
Support for the most popular mobile browsers including iPhone,
Blackberry, and Android
Google for a CMDB
Powerful global search finds system tasks, policies, incidents,
problems, changes, CIs, people, locations, rules, etc.
Definable search parameters for more control and accuracy of
Amazon.com of enterprise IT shopping
Service‑now.com now offers flexible pricing and presentation of
service catalog content
Automatic identification and display of the most popular catalog
Simplified catalog content listings
The My Yahoo! of IT service management dashboards
Complete control of Service‑now.com home page presentation and
Familiar content management system features
Management via SaaS
Simplifies and organizes complex IT initiatives
Helps deliver timely project execution
Technician work queue tasks promote focus on project
Gantt charts and reporting for visibility into project
Integrated with Service‑now.com change, release and service level
Integrated graphical workflow
Simple process design and task automation across Service‑now.com
Design process flows and automate tasks within the Web‑based
Drag‑and‑drop system tasks into parallel and sequential
Service‑now.com CEO, said, "Enterprise IT management can be
easy. We have set out to provide IT pros with the efficient,
cost‑saving functionality of today's best consumer Web technologies.
With SaaS, we upgrade a global, enterprise customer base in less than
an hour with no hassle to the end user. After decades of legacy
software experience, I am amazed at what we can do with technology today."
Pricing and availability
The Service‑now.com Winter 2009 release is available now.
Service‑now.com is offered through a subscription license with volume
discounts available. A live demo instance of the Service‑now.com
Winter 2009 release is available at http://demo.servicenow.com (no
Knowledge09 is back in
San Diego, May 4‑7, 2009. The annual Service‑now.com user conference
has created a community of professionals dedicated to solving the
challenges of IT service management using modern technology and
common‑sense best practices. Join us.
Service‑now.com is the pioneer of on‑demand IT service management
software. Service‑now.com integrates ITIL v3 processes, software‑as‑a‑service
delivery, and Web 2.0 functionality to deliver a flexible, intuitive
and self‑managing application. Service‑now.com was founded in 2005 by
Luddy, former CTO of Peregrine Systems and Remedy. The company is
based in Solana Beach, Calif. and has more than 235 customers
worldwide. For more information, please visit http://www.service‑now.com/.