NEW ORLEANS – Knowledge12 – May 15, 2012 – ServiceNow, a
leading provider of cloud‑based services to automate
enterprise IT operations, today announced the launch of new professional
services offerings designed specifically to help enterprise IT
organizations rapidly transform IT. In addition, ServiceNow is
announcing a new relationship with KPMG LLP to deliver unique services offerings
built to leverage the companies' combined experience in cloud services
and enterprise IT consulting.
Jimmy Fitzgerald, ServiceNow VP of professional services, said,
"Enterprise IT organizations are struggling with legacy software
products and services that are notoriously broken and expensive. Our
customers expect a modern cloud infrastructure backed by
enterprise‑class professional services to successfully transform IT.
As a result, we have been scaling our professional services staff and
programs. In addition, we are building our service provider ecosystem
with enterprise‑class organizations such as KPMG to help us scale and
deliver a successful business outcome, quickly."
KPMG helps its clients cut through complexity to turn knowledge into
value. ServiceNow and KPMG have joined forces to design unique
service offerings optimized for shared enterprise customers. KPMG will
provide implementation support services, process design, process
integration, and IT organizational change consulting for ServiceNow
Rick Wright, a U.S. partner and global cloud enablement leader at
KPMG, said, "ServiceNow cloud services coupled with KPMG cloud
and enterprise experience provides a powerful combination to help
organizations more quickly and easily realize the full potential of
the ServiceNow platform to help transform IT."
ServiceNow is introducing new services that enhance ServiceNow's
proven professional services methodology, StartNow. The StartNow
approach combines traditional project management standards with a more
modern, iterative approach focused on accelerating time‑to‑value.
StartNow is built on best practices captured from hundreds of
successful customer implementations and is now integrated into the
ServiceNow platform itself. New packaged services include:
- ServiceNow Best Practice Workshops ‑ pro‑actively aligning
customer processes and technology with the ServiceNow platform,
driving faster implementation and improving effectiveness;
- ServiceNow QuickStarts – packaged implementations that quickly
consolidate legacy systems as additional applications are deployed
on the ServiceNow platform;
- ServiceNow Delivery Assurance –
expert guidance for ServiceNow implementations including technical
reviews designed to identify risks early and improve delivery
- ServiceNow Program Pulse Checks – a point‑in‑time
check of implementation health designed to align the project or
program to ServiceNow best practice.
While at Knowledge12, meet the ServiceNow and KPMG professional
service team at the ServiceNow Pavilion Pulse Check Bar. Also, visit
KMPG, a Knowledge12 Premier Sponsor. For more information about new
ServiceNow Professional Services offerings, please visit http://www.servicenow.com/professional‑services.do.
Knowledge12 is the industry's largest gathering of IT professionals
using cloud services for enterprise IT service automation. For more
information about Knowledge12, please visit:
ServiceNow is a leading provider of cloud‑based services that
automate enterprise IT operations. We focus on transforming enterprise
IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy
our service to create a single system of record for enterprise IT,
lower operational costs and enhance efficiency. Additionally, our
customers use our extensible platform to build custom applications for
automating activities unique to their business requirements. For more
information visit http://www.service‑now.com.
Any unreleased services, features or functions referenced in this
document, our website or other press releases or public statements
that are not currently available are subject to change at ServiceNow's
discretion and may not be delivered as planned or at all. Customers
who purchase ServiceNow services should make their purchase decisions
based upon services, features and functions that are currently available.
Copyright © 2012. ServiceNow. All rights reserved. ServiceNow and
the ServiceNow logo are registered trademarks of ServiceNow. All other
brand and product names are trademarks or registered trademarks of
their respective holders.