ServiceNow Acquires Cloud Management Provider ITapp

Drives toward simplified management of service deployments across diverse cloud environments

SANTA CLARA, Calif. – April 5, 2016 ServiceNow (NYSE: NOW), the enterprise cloud company, today announced it has agreed to acquire ITapp in an all‑cash transaction expected to close this month. With this acquisition, ServiceNow expands the capabilities it offers customers to automate and manage the complexities associated with the use of public, private and hybrid clouds.

Worldwide spending on public cloud services will grow at a 19% CAGR – almost six times the rate of overall IT spending growth, according to a 2016 IDC report. ITapp’s solution supports the management of cloud platforms used in the enterprise, such as VMware, Citrix XenServer, Microsoft Azure, Amazon Web Services and OpenStack. ServiceNow intends to make ITapp capabilities available on the ServiceNow platform by 2017.

"To address the proliferation of cloud‑based services, IT departments require a solution that provides visibility and control over how those services are being utilized across the enterprise,” said Sri Chandrashekar, vice president and general manager of IT Operations Management, ServiceNow. “ITapp will augment our existing cloud management solution, allowing customers to optimize their cloud ecosystem while ensuring compliance and security.”

“ITapp and ServiceNow share a vision to deliver self‑service, governance and automation across all functions in the enterprise,” said Brajesh Goyal, co‑founder and CEO of ITapp. “The combination of ServiceNow Cloud Management and ITapp will allow customers to deliver more of their enterprise services in the cloud by automatically spanning their private data centers and cloud service providers.”

More details about the acquisition will be shared in conjunction with ServiceNow’s first quarter financial results announcement scheduled for April 20, 2016.

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About ServiceNow

ServiceNow is changing the way people work. With a service‑orientation toward the activities, tasks and processes that make up day‑to‑day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow enables service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights‑out, light‑speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit

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