SANTA CLARA, Calif. – December 10, 2013 – ServiceNow® (NYSE:
NOW), the enterprise IT cloud company, today announced ServiceNow
Configuration Automation, a new orchestration application that
controls automated configuration of data center infrastructure based
on the ServiceNow Configuration Management Database (CMDB).
Administrators no longer need to think of the CMDB as a point‑in‑time
historical record of hardware and software configurations. Instead,
the process reverses, and the ServiceNow CMDB can become the driver of
configuration changes to the data center infrastructure. This allows
IT to improve quality of service, ensure compliance and define a
single version of truth that controls, instead of just records, changes.
For years, IT has been challenged to obtain detailed understanding
and control of the data center. Common point solutions have only
exacerbated the problem by configuring resources independently and
without the governance of change control. Moving applications to the
cloud adds further complications because changes can occur much more
rapidly and in greater volumes. Accurate configuration information
about infrastructure—physical, virtual and cloud‑based—ensures
confident IT service delivery. It is also crucial for preventing
outages and degradation in the quality of service provided to the
"Data growth and a proliferation of automation tools have
resulted in confusion, inconsistency and ultimately a loss of
confidence in IT," said Shane Jackson, vice president of
marketing, ServiceNow. "As IT infrastructure is being added or
changed, compliance, architecture and reporting all need to be
considered. ServiceNow Configuration Automation helps with this by
combining the speed and ease of automation with critical governance
and control. We are inverting the configuration process so that policy
and governance drive the process rather than trying to document it
after the fact."
The new Configuration Automation application integrates with
ServiceNow Change Management, ServiceNow Configuration Management,
ServiceNow Cloud Provisioning, ServiceNow CMDB and Puppet Enterprise
from Puppet Labs, an IT automation software provider. Together,
ServiceNow and Puppet Enterprise create a unified system that drives
automated and governed configuration changes.
Modifying the configuration of physical, virtual or cloud assets
becomes an easy task for system administrators. A request through the
ServiceNow Service Catalog or a simple update in the CMDB initiates
established change management processes and the data center
infrastructure is automatically configured to the desired
specifications. Changing the configuration of physical, virtual or
cloud assets is now simple and fast.
"Visibility, insight and automation go hand‑in‑hand, although
far too often these requirements are dealt with separately, by niche
solutions," said Dennis Drogseth, vice president, Enterprise
Management Associates (EMA). "ServiceNow's introduction of
Configuration Automation as informed by its CMDB demonstrates a clear
recognition of this fact—and sets the stage for a powerful expansion
of ServiceNow's native strengths. ServiceNow is also unique in its
capabilities for natively combining insights into business service
interdependencies, configuration changes, and user‑defined automation
through its unified architecture and its strong commitment to
functional versatility without sacrificing administrative ease."
ServiceNow Configuration Automation is available now and requires
ServiceNow is the enterprise IT cloud company. We transform IT by
automating and managing IT service relationships across the global
enterprise. Organizations deploy our service to create a single
system of record for IT and automate manual tasks, standardize
processes and consolidate legacy systems. Using our extensible
platform, our customers create custom applications and evolve the IT
service model to service domains inside and outside the enterprise.
ServiceNow transforms IT from the department of no to the department
of now. For more information, visit www.servicenow.com.
Note: Please see second
press release today about important additions to the ServiceNow
IT Service Automation portfolio
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