SYDNEY, Australia – 3 August, 2016 – ServiceNow (NYSE: NOW) the
enterprise cloud company, today announced that it has been selected by
the NSW Department of Finance, Services and Innovation
(DFSI), in conjunction with UXC Keystone, to provide the primary platform
for the NSW Government’s new GovDC Marketplace.
The marketplace creates a ‘one‑stop‑shop’ where Government agencies
can enquire about and procure the services of approved ICT vendors,
and it standardises the way that these services are engaged and consumed.
The project will utilise UXC Keystone’s ‘KeySite’ product for the
CMS requirement, and leverage ServiceNow’s Service Catalog
functionality for the Vendor Services requirement. Approved vendors
are able to market their services and self‑manage the services they
offer to the agencies.
Government agencies using the portal will also be able to track and
report on services requested and have full visibility and auditability
of interactions with vendors in the GovDC Marketplace.
“To improve service quality, all Government agencies are required to
migrate to GovDC by August, 2017. This consolidation will mean a
significant reduction in ICT service costs, and the GovDC Marketplace
will connect agencies and suppliers in a way never before possible,”
said Pedro Harris, Executive Director of Government Technology
Platforms at DFSI.
“The ServiceNow platform has provided us with a solution that allows
us to facilitate a connection between agencies and vendors to provide
a secure service delivery portal in a way that offers best value for
taxpayer’s money,” Mr Harris added.
The NSW Government’s ICT transformation began in 2012 when it
adopted an entirely new approach to the use of information and
This project, with its new ‘ICT‑as‑a‑service’ approach involved the
consolidation of 130 data centres into two, world‑class data centres,
based in Silverwater and Wollongong and the transition of 160
Government agencies. The new data centres will support this new
approach to buying and using ICT services, and allow large and small
agencies to access ICT‑as‑a‑Service without major capital expenditure.
The GovDC Marketplace is designed to extend GovDC beyond simply a
state‑of‑the‑art data centre. Approved vendors with access to the
marketplace are able to offer Government agencies a wide range of
services, on and off premise via GovDC Cloudconnect, and agencies can
purchase these services with the confidence that issues such as
security, technical standards, procurement policies and data
sovereignty have all been addressed.
“This project really exemplifies the versatility of the ServiceNow
platform and the speed at which our solution can be implemented across
a complex, multi‑tenant environment,” said David Oakley, Managing
Director, ANZ, ServiceNow.
“As a business we look forward to being part of the innovation that
this new service will provide to Government agencies and the benefits
that will ultimately flow to customers,” Oakley added.
“It’s been a pleasure to work with an innovative Government
department, with an appetite to embrace technology and the ambition to
transform the way all of NSW Government procures and consumes approved
ICT services across GovDC Marketplace,” said Joss Keep, Business
Development Manager, UXC Keystone.
“Leveraging KeySite for an enhanced user experience and the power of
the ServiceNow platform, UXC Keystone have accelerated DFSI’s time to
value. We look forward to supporting the Department, their marketplace
service providers and other NSW agencies in subsequent phases to
deliver seamless process automation and orchestration,” Keep concluded.
The GovDC Marketplace will continue to grow as more agencies demand
more services and as ICT service providers seek to build their
businesses by expanding offerings
ServiceNow is changing the way people work. With a
service‑orientation toward the activities, tasks and processes that
make up day‑to‑day work life, we help the modern enterprise operate
faster and be more scalable than ever before. Customers use our
service model to define, structure and automate the flow of work,
removing dependencies on email and spreadsheets to transform the
delivery and management of services for the enterprise. ServiceNow
enables service management for every department in the enterprise
including IT, human resources, facilities, field service and more. We
deliver a ‘lights‑out, light‑speed’ experience through our enterprise
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