LAS VEGAS, Knowledge13 – May 16, 2013 – ServiceNow (NYSE: NOW),
the enterprise IT cloud company, today announced data
certification, a new capability in the ServiceNow CMDB
(Configuration Management Database) that ensures data remains
accurate, current and relevant. The CMDB typically serves as the
single source of truth for IT infrastructure and operational data.
ServiceNow data certification provides governance to CMDB data helping
enterprise IT improve the efficiency of its operations.
The CMDB, which is the heart of any single system of record for IT,
describes everything in the IT environment, how it is related and how
it is used. For regulatory or procedural reasons, information in the
CMDB needs to be regularly checked for accuracy and validation. The
new data certification capability in the ServiceNow CMDB automates
Accurate, trusted and current data is a critical requirement for a
CMDB. The ServiceNow data certification capability significantly
improves data accuracy and currency by scheduling people and groups to
validate data models, attributes and configuration item relationships
on a regular basis. ServiceNow data certification also supplements and
confirms information gathered through automated discovery processes.
ServiceNow provides a simple interface for these certification tasks
allowing anyone to easily validate and manage any configuration items
and relationships for which they are responsible.
"Our users understand that the CMDB is not a flat list of items
but a record of how these items interact and their relationship with
other items in the infrastructure. Since we manage a large IT
infrastructure, we cannot expect one person to own everything in our
ServiceNow CMDB," said AJ Simpkin, ServiceNow administrator,
Central 1 Credit Union. "The new data certification capability
will streamline the distribution of CMDB validation tasks to a large
team. Our configuration managers will be more engaged and driven to
keep the ServiceNow CMDB accurate since they have visibility into, and
accountability for the data."
"The ServiceNow CMDB enables global enterprises to focus on the
delivery of services as well as streamline operational and support
processes. It will also ensure that services being delivered to the
business are viewed with appropriate criticality," said Matt
Schvimmer, vice president of product management, ServiceNow. "The
addition of data certification to the ServiceNow CMDB sets a new
standard for governing IT's single system of record, helping our
customers improve the accuracy and efficiency of their operations."
This week at Knowledge13, the largest gathering of IT professionals
using cloud services for enterprise IT service automation, ServiceNow
is offering sessions, labs and demos dedicated to the new ServiceNow
data certification capability.
Price and Availability
Data certification capability in ServiceNow CMDB is generally
available today and is provided at no additional cost to current
ServiceNow customers. For more information, please go to http://www.servicenow.com/cmdb.do.
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ServiceNow is the enterprise IT cloud company. We focus on
transforming enterprise IT by automating and standardizing business
processes and consolidating IT across the global enterprise.
Organizations deploy our service to create a single system of record
for enterprise IT, lower operational costs and enhance efficiency.
Additionally, our customers use our extensible platform to build
custom applications for automating activities unique to their business
requirements. For more information, visit www.servicenow.com.
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